Salerno Duane Infiniti

"You were a great salesman"

Chris--You were a great salesman and I appreciate all your help and input in making my car buying experience an easy one.
I am sure you will go far in life -- you're certainly off to a terrific start.
All best wishes to you for 2010 and thereafter,

Nancy Nagy - Peapack,NJ Jan. 11th 2010,

"never have I encountered such a patient and professional sales consultant as Chris."

I would like to take a moment to tell you what a positive experience I had during the process of shopping for, and ultimately leasing a G37x with Chris Collins.  I have previously leased through Morristown BMW and Mercedes of Morristown and shopped  Paul Miller Audi for the last three new cars and never have I encountered such a patient and professional sales consultant as Chris.  I was comfortable with him immediately as he approached me in the showroom and was impressed by his no-pressure style and arsenal of knowledge about the product.  While I was out shopping the competition, Chris promptly answered my numerous calls and emails and was readily available to assist me without pressuring me in anyway.   I must admit that I was really torn between the BMW 335xi and the Infinity G37x. It was Chris' knowledge, expertise and approach that helped me make my final decision on the G37x. 

 

In a society where consumers rarely make time to commend good service, I thought it was important that you know what a great experience I had leasing my car through Chris.  You have an outstanding professional on your team who deserves to be recognized for the level of service he provides. 

Tracey Vigano - Morris Plains,NJ Nov.6th 2009,

"This is the second car that I have purchased from Infiniti of Denville and I can?t praise your dealership highly enough."

This is the second car that I have purchased from Infiniti of Denville and I can't praise your dealership highly enough.

I dealt with Perry Snitkin both times and I have never encountered a more capable and helpful salesperson.

On service I have found Allie to be very helpful. When I had trouble with my tires she quickly resolved the issue.

When I next need to buy a car I will head straight back to Perry and for service I would not dream of going anywhere else but Infiniti of Denville.

At this end of the market most cars are pretty good. Customer service is the real differentiator!

 

---

Chris Meredith: Morristown,NJ Oct. 19th 2009,

"My husband and I value fairness, product quality and service and we know your representative and dealership will provide these attributes"

Although I still have my very first car ,a Datsun 280Z, I have not purchased a Nissan related product in over 30 years. In fact the Infiiniti G37 S convertible that I recently purchased from your dealership was not even on my radar until I began talking to Richard Rodriguez whose demeanor and knowledge changed my opinion. The entire experience was a pleasure for me and I found it very telling that during the 6 weeks it took to finally make a decision I never felt the least bit of pressure. I found the final negotiations to be extremely fair and the support since my purchaser to be excellent. My husband and I value fairness, product quality and service and we know your representative and dealership will provide these attributes. Until our next purchase. Thank you.

     
     Linda B.

Linda B.,

"I have pictures of me and my new Infiniti G37X on Facebook."

Hi Perry.
I was well pleased in my dealings with you and the others I met in your dealership. Dave, Kristen as well as Sue and Allie who provide excellent support in your service dept.
   

PS: I have pictures of me and my new Infiniti G37X on Facebook.

Tom McColgan: Kinnelon,NJ Sept. 12th 2009,

"He delivered. That's about the highest complement I can think of for an auto sales rep."

Perry,

 

Please share this with your manager and customers if you like:

 

I bought an FX35 for my wife, desert copper color.  We just took a long vacation in our new car.  I was very pleased with the performance of this beautiful looking automobile.  Doing 2600 rpms at 80 miles per hour tells me the engine is built.  And the ride was smooth.  Everywhere we went the car turned heads.

 

The process of buying the car was enjoyable because I dealt with a pro.  Perry made the process enjoyable.  He did not play games with pricing.  He did not pester me.  He delivered.  That's about the highest complement I can think of for an auto sales rep.

 

I was leaning toward a Mercedes but the Mercedes sales rep didn't  follow up with me the way Perry did.  In the end, I am glad he didn't as I do believe we will be happy with our FX for many years to come.

 

If the after-purchase service is as good as the purchase process, we will be loyal Infinity, as well as Perry Snitkin, customers.

 

Alan Guenzel: Towaco,NJ Sept. 1st 2009,

"You are a great ambassador to their firm and to the Infiniti brand."

Chris,
I just wanted to thank you so much for all you have done on my behalf in helping me purchase my FANTASTIC EX35.  Every day when I get in it I just say to myself, I LOVE THIS CAR!

Your kindness, patience and respect of me were all greatly appreciated and noteworthy, erasing all the other bad experiences I have had purchasing a vehicle.  Salerno-Duane should be so very proud to have you as one of its employees.  You are a great ambassador to their firm and to the Infiniti brand.

I have definitely bragged to all my friends about you and Salerno Duane
and they all LOVE my car.   I hope some of them take my advice and head
your way when thinking of purchasing a new one!

Thank you again so much for making this the best experience in car buying I have ever had.

Mary Helen Corrado : Ringwood,NJ July 7th 2009,

"We have been buying cars for over 50 years and this was the best buying experience with a dealer that we have ever had."

 Dottie and I are very pleased with the EX35 we bought from you at Salerno
 Duane Infiniti. We had been looking at cars for Dottie for the past
 several months and it always came back to " I like the EX35 best of all". We had
 not intended to buy a car until 2010, but I sent Perry Snitkin a request
 for a quote for a trade for our car, it was in the ballpark of our estimates,
 so we decided to come in and road test an EX35. Well, 2010 arrived a bit
 early for us. Perry Snitkin was great to deal with, provided us with all the
 answers we needed and no pressure to get any thing we did not want. We
 have been buying cars for over 50 years and this was the best buying experience
 with a dealer that we have ever had. The pin striping on the car also
 added a really nice touch. I have attached a picture of our car for you to see
 how it looks now. I would recommend inquiring via the internet for Perry
 Snitkin and test driving an Infiniti from Salerno Duane to anyone
 interested in a new vehicle.

Dottie Winch: Wharton, NJ Jun 17th 2009,

"You provided all the information I requested, offered me an excellent price for my trade in vehicle and made the whole experience a memorable one"

Dear Chris,
 
I am writing to express my complete satisfaction in dealing with you and your Duane Salerno Infiniti team during my car buying experience. I purchased a new Infiniti G37x earlier this month was pleasantly surprised by my experience. Car dealerships are usually a place of stress for shoppers like me who don't appreciate hard handed sales techniques and pushy salesman.
 
My experience in dealing with you at Salerno Duane Infiniti was pleasant and cordial.  You provided all the information I requested, offered me an excellent price for my trade in vehicle and made the whole experience a memorable one. So - THANK YOU!
 
I will be sure to recommend you to colleagues and friends who might be looking for a similar experience.
 
Warm Regards,

Ankur Ahluwalia , May 21st 2009,

" Is there a button for it to wash itself???"

Chris & Perry:

Sorry I have not responded to you sooner.    How is my new car?   Terrific!  I am enjoying driving it, I can?t say enough great things about the styling of my EX and XM radio is really a bonus.  I did get the survey and mailed it back.  If I have any further questions, I will stop over to see you but for right now I am able to figure things out.  I can?t believe all the car can do and it has been fun trying out all the features.  Is there a button for it to wash itself???

Have a nice day.     

Dottie

Dottie May 18th 2009,

"This is my second Inifiniti purchased at this dealership"

"The entire purchase experience with Bob Smith and Salerno Duane was terrific. Bob is a knowledgeable gentlemen who was straightforward and easy to deal with. There was none of the usual gamesmanship frequently associated with buying a car. He gave a fair price immediately and all went smoothly from here.
This is my second Inifiniti purchased at this dealership. In addition to the great sales experience, their service department is excellent. The three women service reps  are very pleasant and take care of you quickly and the loaner is always waiting.
I highly recommned doing business with Bob Smith and Salerno Duane Infiniti. "

Barry Schub, Morristown, NJ,Mar. 3rd 2009

"He listened to our needs and never pressured us. That is the height of true customer service."

Dear Michael Salerno,
Just a note to let you know about the outstanding customer service that Robert Smith gave both my husband and I before we purchased our EX. He was patient enough to let us borrow and compare the "G" and the "EX". He listened to our needs and never pressured us. That is the height of true customer service.
Kudos to Bob.

Mindy Vicari,West Orange,NJ Feb 24th 2009

"I appreciate the time you gave to me and your honesty "

I just wanted to drop you a short note to tell you that I was very impressed with your professional treatment that you showed me when I came in last week to purchase a car.

 

You listened, always smiled and was very thorough with the whole process.  I appreciate the time you gave to me and your honesty.  I wish you much success for the future and wanted to thank you for making my purchase smooth and easy.  You did an awesome job explaining all the features in my new car and was very patient.

 

I also wanted to extend this appreciation to Dave who went over some extras with me for my protection on the purchase of my new car.

Fran Cirocco,Totowa,NJ Feb. 14th 2009

"I appreciated the most is that you never spoke down to me as a woman purchasing a vehicle on my own "

Art,
I wanted to thank you for your help in leasing my new EX35.  I was approaching the end of my FX lease and quite unsure how I wanted to proceed on the choice for my next vehicle.  When your letter arrived in the mail, it gently reminded me that it was time for me to make a decision.  Your letter was what I needed to have a contact person and made all the difference in the world!

     There is an Infiniti dealer much closer to me than Salerno-Duane, but your attention to my situation gave me the impression that I would be treated with respect.  From the moment I met you, I knew that that impression was correct.  You answered all of my questions and provided excellent care and attention to detail.

     What I think I appreciated the most is that you never "spoke down" to me as a woman purchasing a vehicle on my own.  You were patient with me, didn't pressure me into making a decision and respected my need to return to the dealership several times to consider my options.  I knew that you wanted to make a sale, but I also knew that you were concerned about the "right fit" for me.  That is a rare quality!

     You can be sure that I will be quick to recommend Salerno-Duane to anyone I know who is looking for a vehicle.  I can't say enough about Infiniti service and staff.  Believe me, you made my life easier and in these economic times, that's no small feat.  Thanks so much, Art.

Robin Kirkner ,Chatham,NJ Feb 15th 2009

"Thank you for a pleasant shopping experience"

The car drives very well. I have been raving so much about the driving experience and the amenities that come with the car that a friend of mine who has always owned BMWs tells me that he intends to test drive the G sedan!

John, West Orange,NJ Feb. 18th 2009

" Thats why I bought my last 3 cars at Salerno Duane "

?For me, the bottom line is value for your dollar ? a quality product at a reasonable price.  I won?t pay a nickel extra for hype or status symbols.  That?s why I bought my last 3 cars at Salerno Duane.  The Infiniti Corporation provided the quality product, but Salerno Duane provided the best possible price point and a pleasant sales experience.  All of my deals have been with Bob Smith, Sales Consultant.  Before every sale, he took the time to thoroughly understand my requirements.  Even if he couldn?t satisfy them immediately, he kept searching offline until he found the best match.  His service was personalized and without sales hype or pressure.  I was always confident that Bob  and the Salerno Duane team bent over backwards to ensure that I was satisfied with the product, the deal, and the quality of service after the sale.  And as long as they continue to do this, I will be back for follow-on business?

Tom Vitale, Morris Plains,NJ Feb. 10th 2009

"You made the process easy "

Dear Bob, I thank you for your help and professionalism in working with me on my last two car leases.  You made the process easy and your willingness to go the extra step made the process enjoyable.  Thanks again Bob.

David Pennella, Brookside,NJ Feb. 10th 2009

"My Infiniti G35x AWD is excellent; I can't recommend it enough"

I have had many cars over the years, Cadillac, Porsche, Lexus and Infiniti' purchased over the years on both coasts.

Of all the saleman I have dealt with, by far Richard Rodriguez was the most professional.  Specifically, nothing, and I mean absolutely nothing, changed, or was slipped in, regarding the terms of the deal and what I had negotiated and agreed to before final signature.  

I say this because, in every other situation I had been in regarding the pre-sales negotiation with other dealers and salespeople, there was always something that changed at the very last minute.  Yes, I walked away from quite a few deals because of that, giving my business to another dealer instead.

 

I can not recommend enough that anyone considereing an Infiniti, should seek out salesman Richard Rodriguez  and Salerno Duane Infiniti.

My Infiniti G35x AWD is excellent; I can't recommend it enough.

Louis Hemsey,East Stroudsburg, PA Feb. 9th 2009

"The first price you gave us was your best price, you played no games"

Thank you for your honesty in selling us the G35X. The first price you gave us was your best price, you played no games. I had to go to several other dealers to make sure you were telling me straight and indeed you did. You took the hassle out of buying a new car.

Gary Basse,Flanders, NJ Feb 6th 2009

"They are simply the BEST in the business "

?He got me the car I wanted at a fair price?.
"This is my fourth Infiniti,my second G35".
"Rich Rodriguez makes the experience better every time".

Jason Russo,North Arlington, NJ Feb. 5th 2009

"Very Professional"

I recently worked with Chris Collins at the Salerno Duane Infiniti in Denville.  I was very impressed with how Chris handled himself throughout the process of helping me with a car.  I am not very knowledgeable when it comes to cars nor is it something that really appeals to me.  I am, however, a big fan of honesty and having someone tell me what I need to know, whether it's good or bad.  I think that's the best way I can describe Chris and how he helped me pick out a car.  I would recommend him to anyone who's in the market for a car that wants to be dealt with in a fair, respectable, and professional manner.

Scott McCaffery, Whippany

"I have a smile on my face each time I drive it."

Hello Raz,
 
I just wanted to thank you again for being a straight forward salesperson.  So far the car has beat my expectactions, I have a smile on my face each time I drive it.
 
Thanks again,
Derek

Derek Weaver, Clinton

"My car buying experience at Salerno Duane was second to none."

My car buying experience at Salerno Duane was second to none.  They treated me like a person and not just a sale.  They were professional, courteous and above all respectful.  They were not only able to meet their competition in price but beat them with add options and superior service.  When it’s time to buy my next car I will just call Perry at Salerno Duane and save time, money and aggravation of not dealing with other dealerships.

Thanks again for the great experience

Frank Brenckle,Kings Supermarkets

". . . separates good from great."

Perry

Our sales experience with you was a good one. As important as the sales experience is, the ensuing customer service aspect becomes the bridge that separates good from great.

Your followup has been as promised and expected as has the communication from other areas of Salerno Duane.

In these days of difficult economic times customers who make significant purchases want the comfort of knowing that their investment is protected and will be well served over time.

We have that feeling.

Bob Cerrato, East Hanover

"Straight talk, fair price, outstanding service"

Perry
 
It was such a pleasure to do business with you and Salerno.  This is what buying a new car should be all about.  Straight talk, fair price, outstanding service.  I have no regrets and will always come back again.
 
Tom

Tom Hardesty,Cincinnati,OH

"Great Internet Experience"

Chris,

Just wanted to drop you an email to let you know how great it was dealing with Salerno Duane.  With my wife and I working so far apart, and our weekends booked, we find it almost impossible to get to a car dealer to shop.  Finding the vehicle over the web and dealing with you through email made things so much easier.  We will definitely do the same when looking for another Infiniti.  Thanks again.

Ed Turngren,Columbia,NJ

"Overall purchase experience both smooth and efficient "

Salerno Duane Infiniti made my overall purchase experience both smooth and efficient throughout the entire process from agreeing on a deal through financing and ultimate delivery.  My sales representative, Chris Collins, demonstrated in depth knowledge of the countless features in my new FX while practicing excellent patience with my indecisive nature!  He was extremely helpful in working out a deal to fit my budget and style and nurtured the relationship right through to delivery.  Overall, I would recommend him to anyone specifically because of his great character and classy nature which in my opinion very accurately aligns with my new FX and the Infiniti Corporation!

Kara,Flanders,NJ

"experience was nothing short of fabulous"

To the team at Salerno Duane Infiniti,
I just wanted to commend you on your teamwork and your outstanding
customer service. I recently bought a QX56 from your dealership and
the experience was nothing short of fabulous. From the moment I
entered the door, greeted with sincere welcomes, to the time I spent
with Perry, our salesperson, as he tutored me on how to take
advantage of all that this car has to offer, the display of pride and
teamwork is comparable to no other car company I've ever dealt with.
The same held true when I visited for its routine service.
As for my QX56... sometimes I call it "my truck" as its a perfect
fit for our large family and all our activities (no need for our
Thule box when going skiing!) and other times I refer to it as "my
limo". These are the nights I am the designated driver and I am out
with my friends. It is luxurious and spacious and comfortable
seating for adults in all three rows. Simply put, I love it and I
highly recommend it to anyone looking into a new vehicle.

Sincerely,
Sue Scola

FYI, my husband, a 5 time BMW owner, disgusted with his latest BMW
and the service that has coincided with it, will be coming to you at
the end of his most recent lease. He wishes he was in a QX56 as well!

Sue Scola, Randolph

" I highly recommend Perry and his associates at Salerno Duane. "

I bought a used car from Salerno Duane Infiniti after I saw it advertised online.  The car was exactly as described, and  Perry Snitkin, the internet sales manager, was particularly professional and helpful.  The transaction was pleasant; it was not complicated by the deceptive or high pressure sales techniques that we have all experienced at other dealers. I highly recommend Perry and his associates at Salerno Duane.

JG Charles,New York,NY

"You made my new car experience wonderful."

I just want you to know how much I love my G35X.

You made my new car experience wonderful.

Perry - you took the time to review every detail before I drove off the lot AND you answered every question I had. I'm sure, unlike me, most of your client's actually read the book that comes with a new car and appreciate the fact that when you took every call and when you weren't available, took the time to call me back and review everything I asked.

The Infiniti is a fantastic car and you are the best car salesperson I've ever known.

I've told friends and family about you!

Maggie Lord,Franklin Park, NJ

"Proud owner of a 2008 EX."

I have purchased a number of new cars in my day but never have I had as great an experience than I have had with Perry Snitkin and the team at Salerno Duane Infiniti.  They go above and beyond to help their customers.  I also purchased the extended warrantee and use their service department for everything.  They are unbelievable.  Always gracious and helpful.

It is a whole different level of service here versus anywhere else.  They truly are in a class all by themselves.

Pat Walsh,Budd lake,NJ

"I think I will never own any car but an Inifiniti!!"

Just wanted to drop you a note to tell you how much I LOVE my Inifiniti!!  I thought I couldn't love a car more than the G35 that I last leased, but this car is incredible.  Thanks again for MAKING me stay and go over the features of the car when all I wanted to do was DRIVE IT!!   I would have surely missed some features if I had not gone over them with you - and thank you for taking so much time with me.  I think I will never own any car but an Inifiniti!!!   (Oh, and I came in for an oil change and was again impressed with how quickly your service dept. changed my oil and was so pleasantly surprised to find my car washed and mints left on my console.  Real class.  Thanks again,

Karen Angerami ,Morristown, NJ

"Not once did I feel pressured or uncomfortable"

"Perry and David made me feel totally comfortable throughout the entire experience, from first asking questions and negotiating to picking up my new G35x. Not once did I feel pressured or uncomfortable. I appreciated Perry's patience with my questions and all in all I am happy with the deal I got. I would totally recommend Salerno Duane Infiniti to my friends, family, and clients. I'm looking forward to hopefully doing business with them again in the future."

Simon Rabinovich,Morris Plains,NJ

"This is my first non-Acura lease."

Just wanted to thank you for making my new car lease as painless as possible.

I have had 6 leased Acuras in the past. This is my first non-Acura lease.

You were very professional and prompt. It was a pleasure to deal with you.

When I picked up the car, it was exactly as I had expected with no surprises.

Your finance manager was also great to deal with, informative and pleasant.

Michael,Morristown,NJ

"Couldn't ask for better service or customer satisfaction,"

"Couldn't ask for better service or customer satisfaction, truly a pleasure to do business with and would refer Richard Rodriguez without hesitation to someone looking to purchase or lease a new Infiniti.  Honestly can't think of any negatives, everything about this dealership and Mr. Rodriguez has been positive.  They continually follow up with you even after the papers are all signed, a rarity in todays car market."

Dr. & Mrs. Harry Sun,East Hanover, NJ

"Process simple and easy!!!"

Thanks Chris.  Super job.  Car is amazing and you made the process simple and easy!!!! 

 

Joe M.

Joe M.,