Customer Testimonials
Buying a car at Salerno Duane Infinity was a pleasure. They were informative and helpful while we were trying to decide on which car would be best suited for our family. There was never any pressure and we felt comfortable taking our time to independently inform ourselves. They were friendly and professional. We will be returning and we recommend Salerno Duane Infinity to family and friends.
Good experience! Lourdes was Great!
I had the pleasure of working with a wonderful team at Salerno Duane INFINITI and I could not be happier with my new QX80! Cristian Paez was extremely responsive and helpful throughout the purchasing process and gave me a comprehensive walk through of the vehicle. Highly recommend doing business with this dealership, I drove off the lot the day after I found my car.
Excellent internet manager who handed me of to an excellent sales woman Laurdes, who handed me off to an excellent financial manager! From start to completion it was top notch. I looked at 2 other same year vehicles with simple Lat mileage. Both were more expensive and not even close to as nice. So in the end the truth is, I got the best used 14 QX80 on the market in my area, for the cheapest price, and received the best possible service! Lastly I want to say this was the first time in my life I made an offer $1,300 less than ...
The service department is always easy to work with and very professional. I wouldn’t take my car anywhere else.
Very professional services, not waiting long at the lounge for the car to finish. Very quick
all was very smooth. got a loaner very easily and all was fixed on time. very professional staff and facilities are very welcoming.
Joe & Josh are fabulous. Mechanics are excellent-they identify the problem and fix it professionally. Great perk-car wash at the end with tire shine.
Best service ever- always go above and beyond with my car. Service department is efficient, timely, and extremely informative and pleasant to deal with. I just purchased and extended warranty because the service is so wonderful
This was the first time I brought my car in for an oil change. Very pleased with the whole experience.
The service rep was fabulous- very thorough and helpful. Kept me apprised at all times.
Troy was very polite. He walked up introduced his self even thought the sales rep I had the appointment left me standing there. I was just about to walk out when Troy introduced his self and asked was I being help. I said, No. He decides to help me until the sales rep I had the appt with became available. I recommend Troy to everyone. He's very nice, respectful and he had alot if patiences with me bcus u was undecided.
Purchase was fast and efficient. All were friendly and helpful in getting the car to us
Lourdes was great and spent a lot of time going over everything with us in detail. She even followed-up via text when we had more questions after we left.
Troy Dawson should get the employee of the year award! Mr. Dawson went above and beyond, no pressure and very transparent. Thank you for your service!
Joe was great to work! I appreciated the loaner. The mechanic got my car back on track…. There’d been some deferred maintenance.
An excellent service experience each and every time I bring my vehicle in for routine service. From beginning to end the service team is always professional and they work together to exceed a customer’s expectations for best in class service which is why I continue to return to Salerno Duane for service of my vehicles!
Alice is the best. Always helpful and able to make me feel comfortable returning to. The dealership.
Great service dept my truck was completed in timely fashion.
Allie in Customer Service is a pleasure and makes you feel welcomed. Efficient, friendly and a great asset to the Salerno team.
A lovely dealership. Clean. Quiet. Super Nice. We had the best salesperson, Lourdes Thompson. You would never know she is new to this dealership. She is a keeper. Thank you also Bill and Dave. Wonderful experience. Thank You!
Very nice showroom, great staff, good location . Troy and Anthony were very responsive, informative and knowledgeable
Professional, Welcoming, Fair. Lourdes Thompson was very professional, knowledgeable, honest, and warm. She was attentive and patient with me and my questions. Satisfied with the service and location honestly felt good about this purchase!
Excellent as always. Allie takes great care of me, and my Infinity. Best ever, and won't go anywhere else.
Not too pleased with the fact they sold me a car with issues . Not happy with that
Quick turnaround. I gave Salerno an aftermarket AC Compressor part for my Q50 and they installed it in 1 day.
SERVICE WAS GREAT. ALLIE IS THE BEST. I HAVE BEEN DEALING WITH HER SINCE I LEASED MY FIRST INFINITI IN 1995.
Excellent service and very friendly staff. I was updated on my vehicle and everything was done in a timely manner.
Always a pleasant experience here. Quick and efficient & car was clean. Joel was great to work with.
Fast, friendly and attentive service. Vehicle was ready on time, and process was seamless.
I always use this dealership. The professionalism, promptness and excellent customer service keeps me returning.
Great service, courteous staff and responsible prices. What more could you ask? I was satisfied!
I'm very satisfied with the service at Salerno Duane. I am a first time customer after moving to the area. They provided a loaner and did the necessary repairs quickly and did not try to rip me off for work that was not needed. I'll be back.
Allie is awesome. Been dealing with her for over 10 years and she always takes care of everything and is extremely responsive.
Fast and excellent service. Very nice people. Would recommend to anyone.
Excellent personal service!
The best place my first time here for my oil change and they’re all very nice I was with my wife and my 15 month old son and they give a big smile but the service was great they’re all very friendly thank you I will be back again for my next qx60 oil change
Salerno Duane INFINITI of Denville is one of the best service departments I’ve used.
Nice people and very easy called for and appointment came in and got everything done next day
Always a positive experience. Scheduling is immediate and the service itself is always exactly as explained.
Courteous and very responsive to my concerns. My car was making a loud noise and they worked hard to find the source of it.
I have been with INFINITI of Denville for over 20 years. I am as loyal to them as the Dealership is to me.. Love those guys!!!!!
Excellent service.
I dropped my car off for an oil change and to look at a few problems I was having with the mirrors. Originally I was told I would have a loaner car while they serviced my car. Unfortunately when I arrived they had no loaners. They graciously drove me to work and even dropped my car back at my job when they were done. This dealership provided exceptional service. Thank you!
They went above and beyond to help me when we couldn’t locate the vehicle I ordered.
SD INFINITI service fixed my tire and changed my key batteries very quickly - while providing courteous and professional service. There was a nice comfortable lounge to wait in and my car was washed before it was returned - all within an hour's time. Just some of the reasons why I continue to use them for servicing my car.
I couldn't be more pleased with the service department at Infinity of Denville. The vehicle has always been ready within a reasonable amount of time. The entire staff is professional and courteous. Even when there is a problem with the vehicle. Thank you, Allie.
Always a great pleasure working with Josh, takes everything into consideration and always going above and beyond to help me.
Great service the first time I brought the car in they realized it was more involved and would require more time. They confirmed the car was safe to drive and made another appointment a few days later so a loaner car would be available. They worked with my crazy schedule could not be more pleased.
Excellent as always, professional, prompt, and easy to work with. Allie is the best Service Advisor in the world.
Good routine service and warranty repairs at reasonable prices. Allie Hoffman was very helpful. A first rate dealership.
Service appt was easy to set up and expeditious. No complaints at all and will come back when next service is needed.
The service center is very accommodating when scheduling an appointment. Joe was great! He updated me as needed and understood my concerns. They washed my car and had it done very close to what was promised. The waiting room was clean and comfortable. I definitely would recommend them
Professional, every step of the way. No high pressure upselling to add to the bill.
They were very professional and accommodating throughout the entire process. Would highly recommend their sales team for anyone looking to buy a new/used vehicle
I love taking my car for service they always treat me very well the service was outstanding.
great service, got me in and out within an hour.
Very good service. i’m happy. Tauntaun delivery on 10 service on lazy next time I come back to see thank you so much see you soon
Ally was great! Updated me while in the waiting room regarding what was going on with my car and price. Waiting room is clean and comfortable. Service Manager and tech went on a ride with me to hear a noise I was concerned about with brakes, no other dealership has ever offered that.
Best place to get your car running very good experience at this place so far
Great service and fast turnaround from this dealership. Highly recommend using them for your next service.
Fast friendly service. Had to drop in without an appointment and was taken care of immediately.
Sales process was seamless and excellent. However, I was provided the wrong paperwork for a different INFINITI vehicle. The issue was resolved, but only after numerous calls and trips to the dealer.
Easy to make an appointment, clean waiting area. Car cleaned and maintained beautifully. Will return.
The service is always quick, professional and thorough. I also that your car is washed when it is being serviced.
Best Infinity Dealership! Top notch service! Thank you Josh and Bill for always going above and beyond customer service! Greatly appreciate it!
very good experience and customer service is great. They work with the clients, buying or getting your car service.
Everyone is so friendly and service is always super quick! I was in and out in less than an hour.
Great and fast service, as always. I bring my two Infiniti's and always have an awesome experience. Just want to thank the service team for doing such great a great job.
Great dealership. Great service. Great staff. Overall excellent experience from start to finish. Excellent customer service!! Highly recommended.
Anthony was awesome to deal with al I ng with rest of staff. Very satisfied with my experience. and purchase.
I just purchased my 9th INFINITI from this dealership a 2022 QX60. From the sales team to the service department they are all professionals. I highly recommend buying from them if you are looking at Infiniti's
Anthony was very helpful, thorough and knowledgeable. A great dealership to do business with as they go above and beyond to accommodate you.
The service was done on time and handled as expected with the car being washed afterwards
The service was great. Joe you are truly a gem and I am truly grateful too you and the whole service department team.
I have been leasing/buying cars every 3 years since I started driving. By far the best car experience ever. The process was fast and seamless. I highly recommend checking them out.
Had a great experience buying an INFINITI from here. Bill and Kevin did a great job helping me through the process along with Simon. Genuinely felt the team was there to help guide me to a decision that I would ultimately make; zero pressure. We came from about a hour away so it was especially nice that the team stayed late (and was still patient) to ensure we were able to take the car home that night even after the deal was closed.
They are very friendly and knowledgeable about all aspects of both sales and service. Great
Anthony was very professional. Not only selling us the car he was also very knowledgeable about inside and outside of the vehicle. All our questions were answered. Anthony made the sale of the car a very delightful experience. I told my friends about my great purchase experience at Salerno and Duane dealership and referred Anthony as the sales men. I can ensure you that Anthony also build with us a long term relationship as we will be loyal with servicing our vehicle in Denville location as we always have been. I would like to add the manager Kevin who was ...
Service center is always very helpful. I intend to purchase another car from this dealership in part due to the great service they provide.
Very nice experience, helpful & friendly and provided me with all the information I needed. Rapid responses to my questions seemed like good, pleasant people to deal with.
Service was excellent!! Really appreciate squeezing me to tight schedule when I had an emergency fix required. Thanks Joe!!
The service department is excellent which is a key reason for my decision to own a second INFINITI
Very good service. Very pleased with the Lyft ride that was arranged for me to home. Also, the car was brought back home after service.