Customer Testimonials

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DealerRater Apr 21, 2021

Allie’s the best! Took great care of me and my vehicle as always! Can’t say enough good things! Highly recommend everyone at Salerno Duane INFINITI!

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Facebook Apr 17, 2021

The service is the best.. Allie is always a pleasure to see.

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DealerRater Apr 15, 2021

Allie is terrific! Took care of issues and did a mini assessment. I will follow up with recommendations. Always a pleasure at INFINITI of Denville.

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Google Apr 15, 2021

Cris Paez made our car shopping experience nice and easy! It was a pleasure to work with him and would definitely purchase another car through Salerno Duane INFINITI of Denville!! And their cappuccino is great!! 😁

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DealerRater Apr 13, 2021

Very clean shop with courteous staff. The service was satisfactory and done with reasonable waiting time. The price could be lowered a little, otherwise the service was amazing

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Google Apr 13, 2021

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DealerRater Apr 12, 2021

Friendly fast and easy I was greeted quickly. My service was quicker than expected. My car was washed and cleaned before it was returned to me. Joe was pleasant and informative. He went above and beyond what was expected.

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Google Apr 10, 2021

What a great experience Bill and Simon were AWESOME

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Google Apr 10, 2021

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DealerRater Apr 9, 2021

The service department made it very easy to get my daughters car up and running. I trust Joe with his advise. Always a pleasure to work with Joe!!

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DealerRater Apr 8, 2021

Couldn’t be happier with the service, and Simon and Joey were very helpful. Overall satisfied with everything. Thank you Anthony for getting me a loaner.

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DealerRater Apr 8, 2021

Josh was very helpful and kept me informed in a timely manner. Really appreciate the attention to my issues and turnaround time. Intermittent problems can be hard to find and your team took the time to find them.

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DealerRater Apr 6, 2021

People very nice, easy to work with and solved my car issues, I would highly recommend this dealership and service. Thank you I appreciate it

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DealerRater Mar 31, 2021

The staff of Salerno Duane of Denville exceeded my expectations. I strongly recommend this INFINITI dealership to people who are looking for an INFINITI car.

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Google Mar 31, 2021

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DealerRater Mar 26, 2021

Friendly, professional service which was well done. Kudos to the service team at Salerno INFINITI. Joe and Allie were especially helpful. We’ve always had great experiences at Salerno INFINITI

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Google Mar 24, 2021

Sales rep was prompt, professional , courteous and answered alll of my questions appropriately . I felt comfortable after talking with him for only 5 minutes , and trusted his expertise . He was very patient and explained all details of the sale process in a way that I could understand. I loved that we were able to test drive the vehicle without being escorted by a sales rep. This allows us to be more comfortable as we test drive the vehicle. . A pleasant experience , entire staff was kind , friendly and professional.

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DealerRater Mar 23, 2021

Service and sales are great. Got there Saturday and had a delicious cup of fresh grinded and brewed coffee, sat in the TV room and caught up on my emails. Got a text my car was ready in 30 min....not a bad morning.

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Google Mar 22, 2021

Fantastic experience as always. Knowledgeable and friendly people that make it a fun experience in getting a new car. I did the background and picking of the car online and on the phone with Bill Gusta which was really convenient and he was awesome throughout the experience. 2nd car from him and the experiences were consistently pleasant. Overall actual time in the dealership for delivery was an hour! Will return when it’s time to trade up.

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DealerRater Mar 20, 2021

Service department is great. They keep you updated on the progress of your car. They are friendly and responsive to your needs. I highly recommend this dealership.

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Google Mar 20, 2021

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DealerRater Mar 19, 2021

Very friendly staff, very calm atmosphere And pleasure to deal with, will answer any concerns and questions. Very polite and attentive. Thank you. Will come back again.

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Google Mar 19, 2021

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Google Mar 17, 2021

Nice, clean and respectful, won't take my car to another place.

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DealerRater Mar 13, 2021

Great place friendly service and helpful with getting the headlight fixed. They did it on the spot and helped out with some of the cost

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DealerRater Mar 13, 2021

Excellent service honest reliable and works with you on getting you the car of your dreams a perfect 10 from beginning to end A plus

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Google Mar 10, 2021

Terrific experience with this dealership !

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DealerRater Mar 8, 2021

Easy and positive experience. Would highly recommend dealer to others looking for stress free car buying. Never felt pressured and they were able to get me almost everything i needed at the price range i was looking to be in.

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DealerRater Mar 5, 2021

The service was courteous, efficient and at a fair price. Service advisors do not hard sell services. They advise and recommend. I would highly recommend the dealership for purchase of the vehicle, and any service or repair afterwards,.

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Google Mar 3, 2021

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Google Mar 2, 2021

The best car buying experience l have ever had! Quick, friendly, and flawless. Bill Backes was a pleasure to work with.

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DealerRater Feb 26, 2021

Very good customer service, very polite and friendly staff. I would recommend this infinity dealer to anyone looking to have there car repaired as long as it and infinity. Great job!!!!

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Google Feb 26, 2021

Bill in sales was kind, genuine and never rushed or compromised any details. Nice team and Simon in finance was honest with the numbers. Anand

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Google Feb 24, 2021

Always a pleasure dealing with the Service Department at Salerno Duane. Always honest & courteous and my car comes back sparkling!

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Google Feb 19, 2021

My husband wanted me to trade in my 2019 QX80 for the new 21 QX80 Sensory. Since we were both trading in our cars (to different dealers, he has a different make & model), I am going to compare our experiences. We were both trading up for the same as we had, just newer. I exactly what I wanted in my new INFINITI. On Wednesday I was contacted by Bill @ Salerno Duane, & from the 1st call, he did Not pressure me. He answered all my questions, & that was it. When I was certain I wanted to trade in my 2019, I ...

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Google Feb 19, 2021

My husband wanted me to trade in my 2019 QX80 for the new 2021 QX80 Sensory. Since we were both trading in our cars (to different dealers, he has a different make & model), I am going to compare our experiences. We were both trading up for the same as we had, just newer. I knew just what I wanted in my new INFINITI. On Wednesday I was contacted by Bill @ Salerno Duane, & from the 1st call, he did Not pressure me. He answered all my questions, & that was it. When I was certain I wanted to trade in my 2019, ...

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Facebook Feb 17, 2021

Great service and the attention is reallly good

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DealerRater Feb 16, 2021

We were very happy with the service we received - absolutely no problems and very pleased! Thank you for making us feel so comfortable and relaxed during our service

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Facebook Feb 15, 2021

Great folks all around. Top notch and prompt service. If you choose to buy an Infinity, just go here.

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Google Feb 14, 2021

Always an excellent experience at Salerno’s! Highly recommend this dealership.

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DealerRater Feb 13, 2021

Very grateful for the help I received. I called with no appointment, The service manager told me to come right over. The fixed my problem right away - extremely helpful. Highly recommend INFINITI and and the Salerno Duane dealership.

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Facebook Feb 9, 2021

Great service and friendly staff

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DealerRater Feb 9, 2021

Excellent experience with Bill! Second purchase and won't be the last from S+D. Great team and smooth process overall from start to finish.

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DealerRater Feb 8, 2021

My Sales Associate Joseph Lospinuso very professional and explained the work that was preformed on my car and what I would need repaired next time I had service on my car. I thanked Joseph for taking the time to answer all my questions. Very satisfied with the service and my car wash.

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DealerRater Feb 6, 2021

Without an appointment we walked in to Salerno service dept. with an engine noise and walked out a little over an hour later with a new fan installed and a car wash. Josh was knowledgeable, professional, friendly and efficient. It is the best car repair experience we have ever had. And by the way the coffee machine was delicious.

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DealerRater Feb 6, 2021

Excellent service. I was in and out. The young man however I forgot his name was very courteous and respectful and professional. He informed me of everything that needed to be done on the vehicle.

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DealerRater Jan 31, 2021

I would have given a five but the price quoted over the phone for an oil change on my 2019 Q60 was $22.00 dollars less than the finale bill. $55.00 turned out to be $77.00 plus.

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Google Jan 30, 2021

The sales representative was friendly and transparent, and was not pushy. I had multiple transactions rolled into one, with trading in a used car and returning a lease, and leasing a new car, all around a 60 hour work week. The sales representative checked in via text message throughout the week and prepared the entire transaction. All we had to was stop by to sign and pickup our new lease. What great experience in comparison to other dealerships.

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Google Jan 30, 2021

This is our second INFINITI from S+D. Great experience once again. Will be a customer for a very long time.

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Facebook Jan 30, 2021

My husband wanted me to trade in my 2019 QX80 for the new 2021 QX80 Sensory. Since we were both trading in our cars (to different dealers, he has a different make & model), I am going to compare our experiences. We were both trading up for the same as we had, just newer. I knew just what I wanted in my new INFINITI. On Wednesday I was contacted by Bill @ Salerno Duane, & from the 1st call, he did Not pressure me. He answered all my questions, & that was it. When I was certain I wanted to trade in my 2019, ...

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DealerRater Jan 26, 2021

As always impeccable prompt courteous service, do kinda miss the stuff at the breakfast bar but am sure it will reopen when COVID is under contro

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DealerRater Jan 26, 2021

Salerno Duane made my car buying experience a great one. Bill and Sarah delivered a wonderful customer experience from phone to the dealership. Highly recommend Salerno Duane to new car buyers and/or experienced car buyers.

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DealerRater Jan 22, 2021

Awesome service! They took care of everything and went above and beyond. I was very pleased with my first service experience, looking forward to coming again.

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DealerRater Jan 21, 2021

The process was quick and easy and everyone was very nice, the salesperson Bill is very knowledgeable and I appreciated the ease of trading in my car for the new one

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Facebook Jan 13, 2021

5 star great service! Bill Gusta got me a great deal, did not pressure me, was very friendly, and made me feel like family, highly recommend him!!

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DealerRater Jan 12, 2021

Good overall service, however on this recent and prior occasions service completion was delayed due to a back up at the car wash part of the process.

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DealerRater Jan 6, 2021

A very friendly and flexible service. I called them to move my appointment from afternoon to morning. They changed it right away and washed the car after service.

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DealerRater Jan 2, 2021

A very friendly dealership that aims to please. They know my car inside and out. The work is done on time and the waiting area is very comfortable.

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DealerRater Jan 1, 2021

Your service people are professional & responsive especially when I need last minute maintenance as my schedule is often quite challenging. I plan on always servicing my vehicle at Salerno!

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DealerRater Jan 1, 2021

This was my first time at your dealer... I was pleasantly surprised by service prices and customer service exceeded my expectations... I will certainly be back!

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Google Dec 31, 2020

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DealerRater Dec 28, 2020

Great service! Did a few things and happy I did oil change, tire rotation, alignment and detail! They did a great job on the detail literally best detail I have ever had done on a car it was spotless! Well worth the money and very accommodating giving a loaner car!

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Google Dec 27, 2020

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Google Dec 24, 2020

Excellent, high-quality and convenient service. Troy made the process incredibly easy and personal.

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Google Dec 24, 2020

My salesman, Cris Paez, did an amazing job making sure that he had the car ready for me before I stopped by the first time. Him and the finance team there did me a huge favor and helped me get into one of my dream cars. Thanks again guys!

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DealerRater Dec 23, 2020

I continually have an excellent experience when bringing my car to Salerno-Duane INFINITI for service. They are always friendly, efficient and easy to deal with and my car comes back sparkling!

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DealerRater Dec 15, 2020

The service work is all good, but the service reps never seem to know the prices for services when I ask. The last three times I tried to schedule services, the service rep either gave me wrong prices when scheduling the service on the phone or changed the price when I got there for the appointment. Several times I had to get the service manager involved to correct it. I can't understand how service reps, who have worked there for years, can't give me proper price quotes when asked for them.

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DealerRater Dec 11, 2020

No issues to report except a loaner car was not available. The team was able to perform my car service quickly, so it was not much of a hassle.

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Google Dec 2, 2020

Had a great experience, service was excellent and salesman was knowledgeable

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Google Dec 1, 2020

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DealerRater Nov 30, 2020

Very kind and considerate people. They listened to all my concerns and addressed each item efficiently. Incredibly clean facility. Loved the mints and car wash!

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DealerRater Nov 28, 2020

This is my 5th car I've bought from Salerno Duane INFINITI. They are always professional and offer great service. Anthony was great to work with and made the purchase easy.

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DealerRater Nov 28, 2020

My first time using this dealership was a great experience. Allie was warm and welcoming, she checked in on me while I waiting in the waiting area. Which I was happy how cleaned it was. They also provided hot beverages and water as well. I will make this my home dealership going forward.

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Google Nov 27, 2020

I only bring my car to Salreno duane INFINITI. The service is great, people are friendly and the work is top notch! I highly recommend them

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Google Nov 25, 2020

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DealerRater Nov 23, 2020

Easiest, most efficient, customer friendly experience I ever had purchasing a vehicle. I would highly recommend, Dave our salesperson. Made everything easy from start to finish.

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Google Nov 23, 2020

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Google Nov 19, 2020

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DealerRater Nov 18, 2020

Despite losing power to the building, they got me in and out quickly. Easy to get car scheduled and clean in the waiting area. Thanks

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Google Nov 16, 2020

We came here to just browse for a sedan. We were veering towards the Acura TLX (which conveniently had a dealership right next to Salerno), but the customer experience and service blew me away. I mean, they have a CANDY STATION - who wouldn't want that? We eventually bought a QX80 and a Q50 from here two years ago, and we don't regret the choice! Lovely cars, and lovely staff too!

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DealerRater Nov 15, 2020

Everyone who walked past me while I waited for service to be finished offered help, explaination , or refreshment. In addition the work was Completed efficiently, and explained to me readily and clearly . Since my car had been repaired less than a week previously the service department was gracious with a discount. I’m a happy Infinity owner !I believe the manger who approved the work was “Andrew” cordial and helpful

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Google Nov 12, 2020

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DealerRater Nov 9, 2020

Excellent customer service all around! I appreciate the friendly treatment by Allie and the follow-up call from Walter inviting me to call him with any questions or concerns. But, I've never had a problem with the service- feel it is solid and trustworthy. For a dealership, I think the prices are very reasonable, and being a long time INFINITI customer, I receive discount offers in the mail.

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Facebook Nov 8, 2020

⭐️⭐️⭐️⭐️⭐️ Five stars .. great and easy process, friendly staff, very clean! Happy with my new car and got a great deal!

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DealerRater Nov 5, 2020

I have complete trust in the maintenance done by the Salerno Duane technicians. And, my car(s) are returned to me on time and very clean after the maintenance is performed. Customer Service (Allie and Pam) is always pleasant and accommodating.

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DealerRater Nov 1, 2020

we had an excellent expierence. salesperson dave was on top of everything. everything was ready prior to getting there. all numbers were finalized and just had to sign a few papers and leave highly recommend Salerno Duane Infinity

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DealerRater Oct 30, 2020

I found this dealership to be extraordinary. The customer service was excellent the service department was excellent the service agent that help me Joshua was excellent.

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Google Oct 28, 2020

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DealerRater Oct 28, 2020

We continue to lease cars here because of the excellent service. Allie has been taking good care of us and our cars for years! The Cunningham's

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DealerRater Oct 27, 2020

Excellent Staff !! Couldn't imagine having a Better Experience with anyone else, and I tried to deal with others...These guys are Great !! Extremely Happy !!!

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DealerRater Oct 26, 2020

I always receive excellent service from this dealership. I don’t appreciate being required to use twenty five words. Is that enough now? Oh no............

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Facebook Oct 24, 2020

The BEST customer service and staff regardless of what you drive...honest, knowledgeable, and 5 star from start to finish... even during Covid completely immaculate and safety protocol throughout...can't say enough and will not take any of our vehicles...though I HIGHLY recommend a Q60... anywhere else...better than best!

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DealerRater Oct 23, 2020

Friendly, professional service agents, providing clear info and assistance. Easy online scheduling and quick in-and-out experience. COVID-19 protocols in place, clean and comfortable waiting area,

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Google Oct 19, 2020

I was referred to Salerno Duane INFINITI of Denville from a friend who is currently leasing from them. My sales associate was Troy Dawson and he most definitely lived up to the high standard that my friend portrayed. He made sure he was well aware of what I needed and wanted and he was able to put me in a vehicle that exceeded my expectations and that saved me money. By the time I got to the dealership, the paperwork was already drawn up. All I had to do was sign and drive. Thank you Troy and thank you Salerno ...

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Google Oct 19, 2020

It was all very nice

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Google Oct 19, 2020

Sales rep did a nice job. No pressure and helpful.

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Google Oct 15, 2020

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Google Oct 15, 2020

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DealerRater Oct 8, 2020

Covid precautions were as good as I've experienced at doctor's offices. Even though I forgot my face mask they offered a surgical one.

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DealerRater Oct 8, 2020

It's always a pleasant experience with the service department from the Service Director down to his service team. I have dealt with Josh on my last visit.

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