Customer Testimonials

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Google Jan 27, 2023

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DealerRater Jan 27, 2023

I had a serious issue with my brand new Infinity. Service said they would take care of it and they did. Hassle free.

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DealerRater Jan 27, 2023

Service and experience are always good here, and car always looks new when I get it back which is great. However was disappointed in a few things: price for an oil change went up, no more snack bar, and no more beer/wine 🙁

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DealerRater Jan 26, 2023

Excellent service, Joe was great and made sure that things were taken care of and kept me updated as promised and ensured the vehicle was ready at the time it was supposed to be.

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DealerRater Jan 23, 2023

friendly and very helpful working with Ms. Lourdes, highly recommended Salerno Duane INFINITI will see the dealership in the future

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DealerRater Jan 22, 2023

Friendly and knowledge staff. Clean and comfortable waiting area. I highly recommend Salerno Duane INFINITI service and sales.

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DealerRater Jan 17, 2023

Clean and responsible. Only thing is it took a long time, and all I wanted was a key with a dub made

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DealerRater Jan 17, 2023

Very friendly, helpful and respectful with customer time , highly recommended , I will definitely come back

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DealerRater Jan 16, 2023

As compared to other dealerships (not INFINITI dealers), INFINITI customers are in good hands. I have heard stories of people after waiting for a long time for maintenance, the issues are not resolved - unlike INFINITI serevice.

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DealerRater Jan 13, 2023

Pleasant people, timely service and responsive to what was needed. Recommend them for service and will continue to use them.

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DealerRater Jan 13, 2023

The service was excellent they always stick to their promise and done in an hour your car is always clean when returned Allie gets 110 % great job

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DealerRater Jan 9, 2023

Love it! Very service minded and fast responding all requests! I would recommend it to all.

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DealerRater Jan 8, 2023

Muy buena experiencia con llourdes La mejor vendedora de este lugar y la puedo recomendar toda la vida

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Facebook Jan 7, 2023

Service staff is excellent, attentive and knowledgeable.

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DealerRater Jan 3, 2023

I am always pleased with the quality of service provided at INFINITI of Denville, the service department is efficient, courteous, and friendly!

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DealerRater Jan 2, 2023

Lourdes is great! Not pushy but somehow got my husband to say yes when we were just coming in to “look” at the car! Drove it home next day!

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Google Dec 31, 2022

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DealerRater Dec 29, 2022

They were able to get me in for an appointment quickly and have my car fixed same day. Everyone I spoke to was extremely pleasant and made it a great experience.

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Google Dec 26, 2022

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DealerRater Dec 21, 2022

Super extremely recommended will not go to any other dealer. Great staff and service also amazing coffee

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DealerRater Dec 21, 2022

It was easy to make an appointment, they took my vehicle in right away and if was completed in a timely manner.

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DealerRater Dec 21, 2022

Josue is fantastic, explains everything and is always willing to answer any questions you have. The service is always top notch!

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DealerRater Dec 14, 2022

The Service representative was excellent! He Took care of everything for me. I was very satisfied.

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DealerRater Dec 8, 2022

Lourdes & I spoke on multiple occasions prior to my visit and purchase of the 2020 Ram, during our conversations I found Lourdes to be very respectful, helpful & knowledgeable, but most of all, not pushy!! An excellent sales person and very nice lady. You dealership is very professional, they made me feel very comfortable & relaxed. Very classy & hi level business.

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Google Dec 2, 2022

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DealerRater Dec 1, 2022

From the moment I drove my vehicle into the service area, everything was handled in a professional manner. Joe was courteous and very helpful.

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DealerRater Dec 1, 2022

The service was excellent, requiring 15 words is ridiculous and irrelevant and I won't do it.

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DealerRater Nov 26, 2022

Excellent and they are very professional and recommend that very body stop by and buy a car

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DealerRater Nov 23, 2022

Although I purchased my QX60 in New York, I regularly get my vehicle serviced at Salerno Duane. The staff has always been helpful and informative. Josue (Josh) provides me with details regarding the services I may need. After their diagnoses are completed and before they "operate", they let you know what is needed and the cost aligned with it. And, after each of my visits, the service manager emails me to let me know that I should contact him with any queries or problems. I will continue to get my vehicle serviced here and, Salerno-Duane will be my ...

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DealerRater Nov 21, 2022

Helped figure out a dmv inspection issue with no charge. Much appreciated with a car wash thrown in!

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DealerRater Nov 18, 2022

Let's start off at Lourdes is an excellent sales person and a great person. She wasn't pushy letting me make all the decisions. I'm very happy with the truck I bought and would buy my next vehicle from her.

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DealerRater Nov 17, 2022

Fast, efficient service, friendly staff, nice waiting area with cappuccino, and a bonus car wash. Always happy with my serving

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DealerRater Nov 17, 2022

Service quick and professional with service staff (Joe) helpful and honest in assessing service needed and cost of service.

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Facebook Nov 17, 2022

Personal care of the front desk satff in thes service department is commendable.

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DealerRater Nov 16, 2022

Friendly. Great customer service.. knowledgeable. Took time to explain everything. Loved the car getting washed

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DealerRater Nov 16, 2022

Lourdes was a great person to help me get everything done so that I could buy my lease car - would like to thank all the staff that had to help to put this transfer together Joseph T. Chiarolanzio

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DealerRater Nov 16, 2022

Staff was attentive and helpful. Service was quick, and car was washed and looked great

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DealerRater Nov 11, 2022

A customer of 5+ years speaks to itself. Allie is friendly, courteous, so knowledgeable and professional!! 5***** Would not go anywhere else

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DealerRater Nov 9, 2022

Great dealership! No pressure at all. Very professional and knowledgeable. A real pleasure to shop there!

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DealerRater Nov 5, 2022

Best dealership in the state! Would definitely recommend! Ten out of Ten. Everyone is nice

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DealerRater Nov 4, 2022

Always a great experience at Salerno Duane - INFINITI of Denville. Joe - thank you for accommodating me on short notice.

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DealerRater Nov 4, 2022

Lourdes. Thomepson. Gracias por todo. Eres unica y la mejor vendora.de INFINITI. Ella te muestra todo con muchos detalles. Sin duda mil gracias Lourdes 😘☺️☺️☺️☺️

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DealerRater Nov 2, 2022

Excellent service went quick very efficient would do business again. Cris was great will tell friends

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DealerRater Nov 2, 2022

The service department team was very organized when I arrived and took my car in for service right away. Joe my service advisor was very pleasant and informed me several times while I waited what the status of my car was. I found the modern clean waiting area to be very nice and was able to catch my college football game on the big screen television. Thank you everyone for assuring that my car was appropriately serviced and the experience relatively enjoyable!

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DealerRater Oct 26, 2022

Salerno Duane Infiniti's service department is aesthetically beautiful, the workers are professional and polite. I had my vehicle serviced there numerous times, and each time my problem was corrected in a timely and efficient manner.

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DealerRater Oct 26, 2022

Chris Paez was Extremely professional polite and on the ball. He had complete knowledge of the cars and tried to work with me in every way.I would recommend him to all and look forward to working with him again in the future. Loving my car!!!

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DealerRater Oct 19, 2022

The sales representative I worked with was very personable and knowledgeable about the vehicles and purchasing process.

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Google Oct 18, 2022

The service department is top notch! Josh was my service advisor and he went above and beyond to provide exceptional service!

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Google Oct 12, 2022

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Google Oct 12, 2022

The highest level of service every time.

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DealerRater Oct 4, 2022

Our in-laws had nothing but praise for Salerno-Duane when they bought their I35 in 2003. Salerno-Duane team members were very friendly and professional. Questions regarding features of our new QX60 were all answered. The service department was courteous and promptly took care of a very minor weather strip defect. We would definitely recommend Salerno-Duane to anyone who would ask.

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Google Sep 30, 2022

Buying a car at Salerno Duane Infinity was a pleasure. They were informative and helpful while we were trying to decide on which car would be best suited for our family. There was never any pressure and we felt comfortable taking our time to independently inform ourselves. They were friendly and professional. We will be returning and we recommend Salerno Duane Infinity to family and friends.

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Google Sep 30, 2022

Good experience! Lourdes was Great!

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Google Sep 29, 2022

I had the pleasure of working with a wonderful team at Salerno Duane INFINITI and I could not be happier with my new QX80! Cristian Paez was extremely responsive and helpful throughout the purchasing process and gave me a comprehensive walk through of the vehicle. Highly recommend doing business with this dealership, I drove off the lot the day after I found my car.

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DealerRater Sep 26, 2022

Excellent internet manager who handed me of to an excellent sales woman Laurdes, who handed me off to an excellent financial manager! From start to completion it was top notch. I looked at 2 other same year vehicles with simple Lat mileage. Both were more expensive and not even close to as nice. So in the end the truth is, I got the best used 14 QX80 on the market in my area, for the cheapest price, and received the best possible service! Lastly I want to say this was the first time in my life I made an offer $1,300 less than ...

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DealerRater Sep 26, 2022

The service department is always easy to work with and very professional. I wouldn’t take my car anywhere else.

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DealerRater Sep 22, 2022

Very professional services, not waiting long at the lounge for the car to finish. Very quick

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DealerRater Sep 16, 2022

all was very smooth. got a loaner very easily and all was fixed on time. very professional staff and facilities are very welcoming.

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DealerRater Sep 15, 2022

Joe & Josh are fabulous. Mechanics are excellent-they identify the problem and fix it professionally. Great perk-car wash at the end with tire shine.

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DealerRater Sep 14, 2022

Best service ever- always go above and beyond with my car. Service department is efficient, timely, and extremely informative and pleasant to deal with. I just purchased and extended warranty because the service is so wonderful

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DealerRater Sep 13, 2022

This was the first time I brought my car in for an oil change. Very pleased with the whole experience.

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DealerRater Sep 13, 2022

The service rep was fabulous- very thorough and helpful. Kept me apprised at all times.

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DealerRater Sep 13, 2022

Troy was very polite. He walked up introduced his self even thought the sales rep I had the appointment left me standing there. I was just about to walk out when Troy introduced his self and asked was I being help. I said, No. He decides to help me until the sales rep I had the appt with became available. I recommend Troy to everyone. He's very nice, respectful and he had alot if patiences with me bcus u was undecided.

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DealerRater Sep 8, 2022

Purchase was fast and efficient. All were friendly and helpful in getting the car to us

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DealerRater Sep 7, 2022

Lourdes was great and spent a lot of time going over everything with us in detail. She even followed-up via text when we had more questions after we left.

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DealerRater Sep 6, 2022

Troy Dawson should get the employee of the year award! Mr. Dawson went above and beyond, no pressure and very transparent. Thank you for your service!

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DealerRater Sep 6, 2022

Joe was great to work! I appreciated the loaner. The mechanic got my car back on track…. There’d been some deferred maintenance.

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Google Sep 5, 2022

An excellent service experience each and every time I bring my vehicle in for routine service. From beginning to end the service team is always professional and they work together to exceed a customer’s expectations for best in class service which is why I continue to return to Salerno Duane for service of my vehicles!

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DealerRater Sep 5, 2022

Alice is the best. Always helpful and able to make me feel comfortable returning to. The dealership.

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Google Aug 31, 2022

Great service dept my truck was completed in timely fashion.

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DealerRater Aug 27, 2022

Allie in Customer Service is a pleasure and makes you feel welcomed. Efficient, friendly and a great asset to the Salerno team.

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Google Aug 26, 2022

A lovely dealership. Clean. Quiet. Super Nice. We had the best salesperson, Lourdes Thompson. You would never know she is new to this dealership. She is a keeper. Thank you also Bill and Dave. Wonderful experience. Thank You!

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Google Aug 22, 2022

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DealerRater Aug 22, 2022

Very nice showroom, great staff, good location . Troy and Anthony were very responsive, informative and knowledgeable

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DealerRater Aug 22, 2022

Professional, Welcoming, Fair. Lourdes Thompson was very professional, knowledgeable, honest, and warm. She was attentive and patient with me and my questions. Satisfied with the service and location honestly felt good about this purchase!

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DealerRater Aug 22, 2022

Excellent as always. Allie takes great care of me, and my Infinity. Best ever, and won't go anywhere else.

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DealerRater Aug 19, 2022

Not too pleased with the fact they sold me a car with issues . Not happy with that

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DealerRater Aug 19, 2022

Quick turnaround. I gave Salerno an aftermarket AC Compressor part for my Q50 and they installed it in 1 day.

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Google Aug 19, 2022

Effortless, excellent staff in service dept.

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Google Aug 18, 2022

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DealerRater Aug 17, 2022

SERVICE WAS GREAT. ALLIE IS THE BEST. I HAVE BEEN DEALING WITH HER SINCE I LEASED MY FIRST INFINITI IN 1995.

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DealerRater Aug 16, 2022

Excellent service and very friendly staff. I was updated on my vehicle and everything was done in a timely manner.

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DealerRater Aug 10, 2022

Always a pleasant experience here. Quick and efficient & car was clean. Joel was great to work with.

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Facebook Aug 8, 2022

Fast, friendly and attentive service. Vehicle was ready on time, and process was seamless.

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DealerRater Aug 2, 2022

I always use this dealership. The professionalism, promptness and excellent customer service keeps me returning.

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DealerRater Jul 23, 2022

Great service, courteous staff and responsible prices. What more could you ask? I was satisfied!

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Google Jul 21, 2022

I'm very satisfied with the service at Salerno Duane. I am a first time customer after moving to the area. They provided a loaner and did the necessary repairs quickly and did not try to rip me off for work that was not needed. I'll be back.

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DealerRater Jul 11, 2022

Allie is awesome. Been dealing with her for over 10 years and she always takes care of everything and is extremely responsive.

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Google Jul 8, 2022

Fast and excellent service. Very nice people. Would recommend to anyone.

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Google Jul 8, 2022

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Facebook Jul 6, 2022

Excellent personal service!

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Google Jun 24, 2022

The best place my first time here for my oil change and they’re all very nice I was with my wife and my 15 month old son and they give a big smile but the service was great they’re all very friendly thank you I will be back again for my next qx60 oil change

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Google Jun 23, 2022

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DealerRater Jun 22, 2022

Salerno Duane INFINITI of Denville is one of the best service departments I’ve used.

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DealerRater Jun 18, 2022

Nice people and very easy called for and appointment came in and got everything done next day

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DealerRater Jun 16, 2022

Always a positive experience. Scheduling is immediate and the service itself is always exactly as explained.

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DealerRater Jun 16, 2022

Courteous and very responsive to my concerns. My car was making a loud noise and they worked hard to find the source of it.

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DealerRater Jun 16, 2022

I have been with INFINITI of Denville for over 20 years. I am as loyal to them as the Dealership is to me.. Love those guys!!!!!

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Google Jun 15, 2022

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Google Jun 14, 2022

Excellent service.


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