Customer Testimonials
I had an amazing experience. I will definitely tell others about this dealership. The process was very quick and the worker was very nice and understanding
Awesome dealership. Awesome service.!! 25 word minimum so I will add alot of adjectives. Great. Friendly. Accomodating. Safe. Fun. Worldly. Fair. We built this city on Rock & Roll. Thanks 🙂
Alice is fabulous! She is cheerful and helpful and made my visit much more enjoyable that usual visits to car dealerships (esp the INFINITI in summit!) It’s always a pleasure to come to you even though it’s a 40 min drive! Keep up the good work!
Outstanding experience. Bill was awesome and I love the vehicle.
Service department is always on point
Great service from all areas! Been going here for over 10 years and never had a bad experience. Very professional and always willing to give discounts
Everything is fine, I had to rate it four because the report said I refused a service, ( change of my windshield wiper), but I was never asked.
Great customer service. Everyone knowledgeable and they make sure you walk put the dealr happy and with having the best deal you can get. Shout out to William Backes and Simon for helping me get the beat deal and car Thank you.
Great service as always! Their staff is always friendly, the facility is clean and overall I have always has a great experience when getting my vehicle serviced.
sales and service team are great!
Allie was excellent and the service department is great to deal with very professionally checked out thoroughly the the car and what needed to be done and returned the car in a timely matter.
You should go there, I had a great experience in the service department. Alice Hoffman was very nice and knowledgeable about the service department.
Easiest buying experience ever! Anthony P made getting my new car so easy. I would recommend this dealer and Anthony to everyone.
Very nice sales team, Anthony was excellent. Allie is the best service writer I have ever dealt with. One of the main reasons I go back to Salerno Duane INFINITI. Have dealt with this dealer for 21 years.
They are professional experts at what they do. All of my experiences at this shop have been satisfactory.
My experience with the service department is always great. Alice was great to work with during my last service appointment. I was out of there in minimal time. Thank you to whole service department.
Everything has handled quickly, thoroughly, and professionally. Josh was a pleasure to work with - he kept me updated at all time’s, and was great.
Service has always been professional, timely with the work being completed as promised. That's all I can ask
Allie was fantastic , service rep tried upselling me. Telling me we need services that I had taken care of a few weeks prior. If it wasn't for Allie, I would be hesitant coming back.
My report stated on the Suggested or Declined box, "Replace front wiper blades", It was never mentioned to me, for which I could not have declined. Joe was the only one working on July 3rd, perhaps he felt overwhelmed with so many customer and just forgot to offered to me.
Third time I lease a vehicle with Salerno Duane and I can’t be more pleased! The staff is great and the service even better. Thanks for my new QX80!
Absolutely awesome car buying experience! Thank you Bill for a great day!
Easy in and out. Allie was super helpful. Great space
Highly recommend checking out Salerno Duane INFINITI in Denville. Everybody was super professional and made sure everything was smooth and easy. Big thanks to Anthony Perrone for helping me get the car I wanted.
Excellent turn time and quality of work with good communication about any issues
I needed the car servicing to be completed in a set amount of time and this was accomplished. So everything turned out as I had hoped and requested!
Arrived at appointed time and received great service and pricing. Since I receive newsletters and discount coupons, I got an oil change and a multi-point inspection done by INFINITI techs for under $40...…try that at Jiffy Lube!
Excellent service and sales experiences
My guy Chris made every easy n simple for me
The customer service was exceptional. Our car service advisor Allie Hoffman was courteous, nice, and very professional. Thank you for servicing my vehicle.
One of the best dealerships I've haven't dealt with very clean very courteous professional loaner cars are always nice and clean you always have availability for Loma cars
Been to many INFINITI dealerships in New Jersey over the last decade and this one is the best. They take great care of my 2007 M35 - riding strong at 210k miles as of now.
Always a top notch experience. Joe in service was excellent to work with.
Easy in and Easy out. Fast and courteous. The service advisor, Joe Lospinuso was very helpful with his advice. Service was right on. I wouldn't go anywhere else.
Bill Backes and Kevin Tonero are the Mick Jagger/Keith Richards of automobile sales. I have purchased numerous cars and this was the best experience by far. Salerno Duane and INFINITI for life!
Excellent experience. Bought the car from out of state. Salesman Cris Paez was very helpful. We had the car inspected by a third party mechanic prior to purchase, Cris took care of all transportation for us. Cris was in constant contact with us. Decided to purchase from Salerno after a horrible experience with another dealer. I was very weary because of the other experience. Cris and the team renewed my faith in sales people!
Great service department. Had my INFINITI serviced here and everyone is super friendly
Service agent Josh, kept me in the loop. Service was quick considering I wasn't able to set up an appointment ahead of time. Josh found me a loaner to use and was able to get the car back to me within a couple of days (would've been sooner but part was on back order). Josh greeted me when i pulled in and asked if he could help in any way.
Great place and great service . Very professional and knowledgeable sales representatives. Cris and his manager are very helpful and nice . Overall extremely satisfied experience. Thank you
Excellent service and efficiency. Will most certainly be our pick for service in the future. Thank you. For the courteous, friendly service and environment. Our choice for dealership service.
Josh was so friendly and helpful. He was the only service person that looked at me when I walked in. I appreciate the help he gave me on pricing also
Very helpful and accommodating. I had all my questions and concerns addressed promptly. I would definitely recommend to friends and family. Thanks for helping me get into my new INFINITI!
Everyone I met with treated me as a valuable customer. Staff was professional and friendly and explained details of my service clearly. Work was done in a timely manner. They even washed my car!
One of the best dealerships I have ever dealt with Knowledgeable, courteous, honest staff. My loaner was ready when I arrived and work done on schedule. The pricing is fair.
service was quick and efficient . excellent waiting area, with WIFI connection and drinks. Service adviser was very pleasant and helpful. I saw 2 electric bikes which could come in handy in the next gas shortage, Might think of a raffle to visiting customers.
1st time here for maintenance on my car and I was beyond pleased. I've really enjoyed driving my Q50, and enjoyed the loaner even more (2021 Q50)....it sounded, looked, and handled great....love the new & updated features including just the software on the entertainment center.
Very kind people to work with. Was able to answer all of my questions. Was even able to get my car done faster than expected. Also love how they wash it for you after.
all their employees have always been great with me and first picking out a car and now with picking out my second one white both i have ran into a couple problems.
I had another great experience with this dealership. Been bring my car here since I bought it in 2014 and I have never had any issues.
Bill B was a pleasure to work with.
I find the personnel very personal and professional.
Even though my issue was not resolved on the first visit, but I appreciate Joe followed up the very next day and made sure everything was taken care of.
Our sales person Cris Paez was very professional and pleasant to work with
I came into the service dept, and my vehicle was not drivable. We were preparing to drive down to North Carolina next weekend for our son's college graduation. We were extremely upset because of our vehicle, and Allie Hoffman went over the top to help us. She gave us the best service, found the part we needed, and called me every day to update me. In the end, our vehicle was fixed, I was happy and we are off to North Carolina. Thank you so much Allie for saving our day!!
The service center was very thorough during my visit, and not only took care of key issues, but also did additional services. I was pleased with the result.
If your in the market for a Infinity or used car, I recommend without reservation going first to Salerno Duane Infinity of Denville. Thanks to Chris Paez, I couldn't be more pleased with my purchase. The entire buying experience was stressless and hassle-free. No games were played. Chris showed me the up most respect thruout. A genuine nice guy.
Great place awesome service have nothing but respect for these guys ask for Anthony
The staff was extremely courteous and the quality of service was fast and efficient. It was a no-hassle experience, which made dealing with a flat easy.
Cris paez made everything simple for me. He was courteous and readily available. I couldn’t have had an easier time getting my new car
The service and customer service are excellent
Exceptional customer service! Very professional! Highly recommended. They go above & beyond to make sure their customers are happy. Very pleasant experience.
Very knowledgeable and supportive staff made purchasing a car a lot easier. It’s my second purchase at this dealership and I would highly recommend them for your next INFINITI!
Bill was great and easy to work with. Love my new car and would recommend this dealer and Bill as a sales person any time.
Always very professional. Did a great job on my maintenance appointment.
The customer service was awesome! I picked out my car late in the afternoon on a sat. The staff stayed late in order to deliver my car the same day!
Service is great. Joe was excellent and was super friendly. I wish you had washed and cleaned inside of the car like my previous car dealerships.
Excellent service always! Very friendly and helpful when scheduling appointment. Loaner car is always available. Estimates are always provided and no surprises when time to pay invoice.
Great experience, staff was well informed, listened to us to understand what we weee looking for and did not try to oversell us anything. Highly recommend
Allie’s the best! Took great care of me and my vehicle as always! Can’t say enough good things! Highly recommend everyone at Salerno Duane INFINITI!
The service is the best.. Allie is always a pleasure to see.
Allie is terrific! Took care of issues and did a mini assessment. I will follow up with recommendations. Always a pleasure at INFINITI of Denville.
Cris Paez made our car shopping experience nice and easy! It was a pleasure to work with him and would definitely purchase another car through Salerno Duane INFINITI of Denville!! And their cappuccino is great!! 😁
Very clean shop with courteous staff. The service was satisfactory and done with reasonable waiting time. The price could be lowered a little, otherwise the service was amazing
Friendly fast and easy I was greeted quickly. My service was quicker than expected. My car was washed and cleaned before it was returned to me. Joe was pleasant and informative. He went above and beyond what was expected.
What a great experience Bill and Simon were AWESOME
The service department made it very easy to get my daughters car up and running. I trust Joe with his advise. Always a pleasure to work with Joe!!
Couldn’t be happier with the service, and Simon and Joey were very helpful. Overall satisfied with everything. Thank you Anthony for getting me a loaner.
Josh was very helpful and kept me informed in a timely manner. Really appreciate the attention to my issues and turnaround time. Intermittent problems can be hard to find and your team took the time to find them.
People very nice, easy to work with and solved my car issues, I would highly recommend this dealership and service. Thank you I appreciate it
The staff of Salerno Duane of Denville exceeded my expectations. I strongly recommend this INFINITI dealership to people who are looking for an INFINITI car.
Friendly, professional service which was well done. Kudos to the service team at Salerno INFINITI. Joe and Allie were especially helpful. We’ve always had great experiences at Salerno INFINITI
Sales rep was prompt, professional , courteous and answered alll of my questions appropriately . I felt comfortable after talking with him for only 5 minutes , and trusted his expertise . He was very patient and explained all details of the sale process in a way that I could understand. I loved that we were able to test drive the vehicle without being escorted by a sales rep. This allows us to be more comfortable as we test drive the vehicle. . A pleasant experience , entire staff was kind , friendly and professional.
Service and sales are great. Got there Saturday and had a delicious cup of fresh grinded and brewed coffee, sat in the TV room and caught up on my emails. Got a text my car was ready in 30 min....not a bad morning.
Fantastic experience as always. Knowledgeable and friendly people that make it a fun experience in getting a new car. I did the background and picking of the car online and on the phone with Bill Gusta which was really convenient and he was awesome throughout the experience. 2nd car from him and the experiences were consistently pleasant. Overall actual time in the dealership for delivery was an hour! Will return when it’s time to trade up.
Service department is great. They keep you updated on the progress of your car. They are friendly and responsive to your needs. I highly recommend this dealership.
Very friendly staff, very calm atmosphere And pleasure to deal with, will answer any concerns and questions. Very polite and attentive. Thank you. Will come back again.
Nice, clean and respectful, won't take my car to another place.
Great place friendly service and helpful with getting the headlight fixed. They did it on the spot and helped out with some of the cost
Excellent service honest reliable and works with you on getting you the car of your dreams a perfect 10 from beginning to end A plus
