I had a serious issue with my brand new Infinity. Service said they would take care of it and they did. Hassle free.
Service and experience are always good here, and car always looks new when I get it back which is great. However was disappointed in a few things: price for an oil change went up, no more snack bar, and no more beer/wine 🙁
Excellent service, Joe was great and made sure that things were taken care of and kept me updated as promised and ensured the vehicle was ready at the time it was supposed to be.
friendly and very helpful working with Ms. Lourdes, highly recommended Salerno Duane INFINITI will see the dealership in the future
Friendly and knowledge staff. Clean and comfortable waiting area. I highly recommend Salerno Duane INFINITI service and sales.
Clean and responsible. Only thing is it took a long time, and all I wanted was a key with a dub made
Very friendly, helpful and respectful with customer time , highly recommended , I will definitely come back
As compared to other dealerships (not INFINITI dealers), INFINITI customers are in good hands. I have heard stories of people after waiting for a long time for maintenance, the issues are not resolved - unlike INFINITI serevice.
Pleasant people, timely service and responsive to what was needed. Recommend them for service and will continue to use them.
The service was excellent they always stick to their promise and done in an hour your car is always clean when returned Allie gets 110 % great job
Love it! Very service minded and fast responding all requests! I would recommend it to all.
Muy buena experiencia con llourdes La mejor vendedora de este lugar y la puedo recomendar toda la vida
Service staff is excellent, attentive and knowledgeable.
I am always pleased with the quality of service provided at INFINITI of Denville, the service department is efficient, courteous, and friendly!
Lourdes is great! Not pushy but somehow got my husband to say yes when we were just coming in to “look” at the car! Drove it home next day!
They were able to get me in for an appointment quickly and have my car fixed same day. Everyone I spoke to was extremely pleasant and made it a great experience.
Super extremely recommended will not go to any other dealer. Great staff and service also amazing coffee
It was easy to make an appointment, they took my vehicle in right away and if was completed in a timely manner.
Josue is fantastic, explains everything and is always willing to answer any questions you have. The service is always top notch!
The Service representative was excellent! He Took care of everything for me. I was very satisfied.
Lourdes & I spoke on multiple occasions prior to my visit and purchase of the 2020 Ram, during our conversations I found Lourdes to be very respectful, helpful & knowledgeable, but most of all, not pushy!! An excellent sales person and very nice lady. You dealership is very professional, they made me feel very comfortable & relaxed. Very classy & hi level business.
From the moment I drove my vehicle into the service area, everything was handled in a professional manner. Joe was courteous and very helpful.
The service was excellent, requiring 15 words is ridiculous and irrelevant and I won't do it.
Excellent and they are very professional and recommend that very body stop by and buy a car
Although I purchased my QX60 in New York, I regularly get my vehicle serviced at Salerno Duane. The staff has always been helpful and informative. Josue (Josh) provides me with details regarding the services I may need. After their diagnoses are completed and before they "operate", they let you know what is needed and the cost aligned with it. And, after each of my visits, the service manager emails me to let me know that I should contact him with any queries or problems. I will continue to get my vehicle serviced here and, Salerno-Duane will be my ...
Helped figure out a dmv inspection issue with no charge. Much appreciated with a car wash thrown in!
Let's start off at Lourdes is an excellent sales person and a great person. She wasn't pushy letting me make all the decisions. I'm very happy with the truck I bought and would buy my next vehicle from her.
Fast, efficient service, friendly staff, nice waiting area with cappuccino, and a bonus car wash. Always happy with my serving
Service quick and professional with service staff (Joe) helpful and honest in assessing service needed and cost of service.
Personal care of the front desk satff in thes service department is commendable.
Friendly. Great customer service.. knowledgeable. Took time to explain everything. Loved the car getting washed
Lourdes was a great person to help me get everything done so that I could buy my lease car - would like to thank all the staff that had to help to put this transfer together Joseph T. Chiarolanzio
Staff was attentive and helpful. Service was quick, and car was washed and looked great
A customer of 5+ years speaks to itself. Allie is friendly, courteous, so knowledgeable and professional!! 5***** Would not go anywhere else
Great dealership! No pressure at all. Very professional and knowledgeable. A real pleasure to shop there!
Best dealership in the state! Would definitely recommend! Ten out of Ten. Everyone is nice
Always a great experience at Salerno Duane - INFINITI of Denville. Joe - thank you for accommodating me on short notice.
Lourdes. Thomepson. Gracias por todo. Eres unica y la mejor vendora.de INFINITI. Ella te muestra todo con muchos detalles. Sin duda mil gracias Lourdes 😘☺️☺️☺️☺️
Excellent service went quick very efficient would do business again. Cris was great will tell friends
The service department team was very organized when I arrived and took my car in for service right away. Joe my service advisor was very pleasant and informed me several times while I waited what the status of my car was. I found the modern clean waiting area to be very nice and was able to catch my college football game on the big screen television. Thank you everyone for assuring that my car was appropriately serviced and the experience relatively enjoyable!
Salerno Duane Infiniti's service department is aesthetically beautiful, the workers are professional and polite. I had my vehicle serviced there numerous times, and each time my problem was corrected in a timely and efficient manner.
Chris Paez was Extremely professional polite and on the ball. He had complete knowledge of the cars and tried to work with me in every way.I would recommend him to all and look forward to working with him again in the future. Loving my car!!!
The sales representative I worked with was very personable and knowledgeable about the vehicles and purchasing process.
The service department is top notch! Josh was my service advisor and he went above and beyond to provide exceptional service!
The highest level of service every time.
Our in-laws had nothing but praise for Salerno-Duane when they bought their I35 in 2003. Salerno-Duane team members were very friendly and professional. Questions regarding features of our new QX60 were all answered. The service department was courteous and promptly took care of a very minor weather strip defect. We would definitely recommend Salerno-Duane to anyone who would ask.
Buying a car at Salerno Duane Infinity was a pleasure. They were informative and helpful while we were trying to decide on which car would be best suited for our family. There was never any pressure and we felt comfortable taking our time to independently inform ourselves. They were friendly and professional. We will be returning and we recommend Salerno Duane Infinity to family and friends.
Good experience! Lourdes was Great!
I had the pleasure of working with a wonderful team at Salerno Duane INFINITI and I could not be happier with my new QX80! Cristian Paez was extremely responsive and helpful throughout the purchasing process and gave me a comprehensive walk through of the vehicle. Highly recommend doing business with this dealership, I drove off the lot the day after I found my car.
Excellent internet manager who handed me of to an excellent sales woman Laurdes, who handed me off to an excellent financial manager! From start to completion it was top notch. I looked at 2 other same year vehicles with simple Lat mileage. Both were more expensive and not even close to as nice. So in the end the truth is, I got the best used 14 QX80 on the market in my area, for the cheapest price, and received the best possible service! Lastly I want to say this was the first time in my life I made an offer $1,300 less than ...
The service department is always easy to work with and very professional. I wouldn’t take my car anywhere else.
Very professional services, not waiting long at the lounge for the car to finish. Very quick
all was very smooth. got a loaner very easily and all was fixed on time. very professional staff and facilities are very welcoming.
Joe & Josh are fabulous. Mechanics are excellent-they identify the problem and fix it professionally. Great perk-car wash at the end with tire shine.
Best service ever- always go above and beyond with my car. Service department is efficient, timely, and extremely informative and pleasant to deal with. I just purchased and extended warranty because the service is so wonderful
This was the first time I brought my car in for an oil change. Very pleased with the whole experience.
The service rep was fabulous- very thorough and helpful. Kept me apprised at all times.
Troy was very polite. He walked up introduced his self even thought the sales rep I had the appointment left me standing there. I was just about to walk out when Troy introduced his self and asked was I being help. I said, No. He decides to help me until the sales rep I had the appt with became available. I recommend Troy to everyone. He's very nice, respectful and he had alot if patiences with me bcus u was undecided.
Purchase was fast and efficient. All were friendly and helpful in getting the car to us
Lourdes was great and spent a lot of time going over everything with us in detail. She even followed-up via text when we had more questions after we left.
Troy Dawson should get the employee of the year award! Mr. Dawson went above and beyond, no pressure and very transparent. Thank you for your service!
Joe was great to work! I appreciated the loaner. The mechanic got my car back on track…. There’d been some deferred maintenance.
An excellent service experience each and every time I bring my vehicle in for routine service. From beginning to end the service team is always professional and they work together to exceed a customer’s expectations for best in class service which is why I continue to return to Salerno Duane for service of my vehicles!
Alice is the best. Always helpful and able to make me feel comfortable returning to. The dealership.
Great service dept my truck was completed in timely fashion.
Allie in Customer Service is a pleasure and makes you feel welcomed. Efficient, friendly and a great asset to the Salerno team.
A lovely dealership. Clean. Quiet. Super Nice. We had the best salesperson, Lourdes Thompson. You would never know she is new to this dealership. She is a keeper. Thank you also Bill and Dave. Wonderful experience. Thank You!
Very nice showroom, great staff, good location . Troy and Anthony were very responsive, informative and knowledgeable
Professional, Welcoming, Fair. Lourdes Thompson was very professional, knowledgeable, honest, and warm. She was attentive and patient with me and my questions. Satisfied with the service and location honestly felt good about this purchase!
Excellent as always. Allie takes great care of me, and my Infinity. Best ever, and won't go anywhere else.
Not too pleased with the fact they sold me a car with issues . Not happy with that
Quick turnaround. I gave Salerno an aftermarket AC Compressor part for my Q50 and they installed it in 1 day.
Effortless, excellent staff in service dept.
SERVICE WAS GREAT. ALLIE IS THE BEST. I HAVE BEEN DEALING WITH HER SINCE I LEASED MY FIRST INFINITI IN 1995.
Excellent service and very friendly staff. I was updated on my vehicle and everything was done in a timely manner.
Always a pleasant experience here. Quick and efficient & car was clean. Joel was great to work with.
Fast, friendly and attentive service. Vehicle was ready on time, and process was seamless.
I always use this dealership. The professionalism, promptness and excellent customer service keeps me returning.
Great service, courteous staff and responsible prices. What more could you ask? I was satisfied!
I'm very satisfied with the service at Salerno Duane. I am a first time customer after moving to the area. They provided a loaner and did the necessary repairs quickly and did not try to rip me off for work that was not needed. I'll be back.
Allie is awesome. Been dealing with her for over 10 years and she always takes care of everything and is extremely responsive.
Fast and excellent service. Very nice people. Would recommend to anyone.
Excellent personal service!
The best place my first time here for my oil change and they’re all very nice I was with my wife and my 15 month old son and they give a big smile but the service was great they’re all very friendly thank you I will be back again for my next qx60 oil change
Salerno Duane INFINITI of Denville is one of the best service departments I’ve used.
Nice people and very easy called for and appointment came in and got everything done next day
Always a positive experience. Scheduling is immediate and the service itself is always exactly as explained.
Courteous and very responsive to my concerns. My car was making a loud noise and they worked hard to find the source of it.
I have been with INFINITI of Denville for over 20 years. I am as loyal to them as the Dealership is to me.. Love those guys!!!!!