Customer Testimonials
The best place my first time here for my oil change and they’re all very nice I was with my wife and my 15 month old son and they give a big smile but the service was great they’re all very friendly thank you I will be back again for my next qx60 oil change
Salerno Duane INFINITI of Denville is one of the best service departments I’ve used.
Nice people and very easy called for and appointment came in and got everything done next day
Always a positive experience. Scheduling is immediate and the service itself is always exactly as explained.
Courteous and very responsive to my concerns. My car was making a loud noise and they worked hard to find the source of it.
I have been with INFINITI of Denville for over 20 years. I am as loyal to them as the Dealership is to me.. Love those guys!!!!!
Excellent service.
I dropped my car off for an oil change and to look at a few problems I was having with the mirrors. Originally I was told I would have a loaner car while they serviced my car. Unfortunately when I arrived they had no loaners. They graciously drove me to work and even dropped my car back at my job when they were done. This dealership provided exceptional service. Thank you!
They went above and beyond to help me when we couldn’t locate the vehicle I ordered.
SD INFINITI service fixed my tire and changed my key batteries very quickly - while providing courteous and professional service. There was a nice comfortable lounge to wait in and my car was washed before it was returned - all within an hour's time. Just some of the reasons why I continue to use them for servicing my car.
I couldn't be more pleased with the service department at Infinity of Denville. The vehicle has always been ready within a reasonable amount of time. The entire staff is professional and courteous. Even when there is a problem with the vehicle. Thank you, Allie.
Always a great pleasure working with Josh, takes everything into consideration and always going above and beyond to help me.
Great service the first time I brought the car in they realized it was more involved and would require more time. They confirmed the car was safe to drive and made another appointment a few days later so a loaner car would be available. They worked with my crazy schedule could not be more pleased.
Excellent as always, professional, prompt, and easy to work with. Allie is the best Service Advisor in the world.
Good routine service and warranty repairs at reasonable prices. Allie Hoffman was very helpful. A first rate dealership.
Service appt was easy to set up and expeditious. No complaints at all and will come back when next service is needed.
The service center is very accommodating when scheduling an appointment. Joe was great! He updated me as needed and understood my concerns. They washed my car and had it done very close to what was promised. The waiting room was clean and comfortable. I definitely would recommend them
Professional, every step of the way. No high pressure upselling to add to the bill.
They were very professional and accommodating throughout the entire process. Would highly recommend their sales team for anyone looking to buy a new/used vehicle
I love taking my car for service they always treat me very well the service was outstanding.
great service, got me in and out within an hour.
Very good service. i’m happy. Tauntaun delivery on 10 service on lazy next time I come back to see thank you so much see you soon
Ally was great! Updated me while in the waiting room regarding what was going on with my car and price. Waiting room is clean and comfortable. Service Manager and tech went on a ride with me to hear a noise I was concerned about with brakes, no other dealership has ever offered that.
Best place to get your car running very good experience at this place so far
Great service and fast turnaround from this dealership. Highly recommend using them for your next service.
Fast friendly service. Had to drop in without an appointment and was taken care of immediately.
Sales process was seamless and excellent. However, I was provided the wrong paperwork for a different INFINITI vehicle. The issue was resolved, but only after numerous calls and trips to the dealer.
Easy to make an appointment, clean waiting area. Car cleaned and maintained beautifully. Will return.
The service is always quick, professional and thorough. I also that your car is washed when it is being serviced.
Best Infinity Dealership! Top notch service! Thank you Josh and Bill for always going above and beyond customer service! Greatly appreciate it!
very good experience and customer service is great. They work with the clients, buying or getting your car service.
Everyone is so friendly and service is always super quick! I was in and out in less than an hour.
Great and fast service, as always. I bring my two Infiniti's and always have an awesome experience. Just want to thank the service team for doing such great a great job.
Great dealership. Great service. Great staff. Overall excellent experience from start to finish. Excellent customer service!! Highly recommended.
Anthony was awesome to deal with al I ng with rest of staff. Very satisfied with my experience. and purchase.
I just purchased my 9th INFINITI from this dealership a 2022 QX60. From the sales team to the service department they are all professionals. I highly recommend buying from them if you are looking at Infiniti's
Anthony was very helpful, thorough and knowledgeable. A great dealership to do business with as they go above and beyond to accommodate you.
The service was done on time and handled as expected with the car being washed afterwards
The service was great. Joe you are truly a gem and I am truly grateful too you and the whole service department team.
I have been leasing/buying cars every 3 years since I started driving. By far the best car experience ever. The process was fast and seamless. I highly recommend checking them out.
Had a great experience buying an INFINITI from here. Bill and Kevin did a great job helping me through the process along with Simon. Genuinely felt the team was there to help guide me to a decision that I would ultimately make; zero pressure. We came from about a hour away so it was especially nice that the team stayed late (and was still patient) to ensure we were able to take the car home that night even after the deal was closed.
They are very friendly and knowledgeable about all aspects of both sales and service. Great
Anthony was very professional. Not only selling us the car he was also very knowledgeable about inside and outside of the vehicle. All our questions were answered. Anthony made the sale of the car a very delightful experience. I told my friends about my great purchase experience at Salerno and Duane dealership and referred Anthony as the sales men. I can ensure you that Anthony also build with us a long term relationship as we will be loyal with servicing our vehicle in Denville location as we always have been. I would like to add the manager Kevin who was ...
Service center is always very helpful. I intend to purchase another car from this dealership in part due to the great service they provide.
Very nice experience, helpful & friendly and provided me with all the information I needed. Rapid responses to my questions seemed like good, pleasant people to deal with.
Service was excellent!! Really appreciate squeezing me to tight schedule when I had an emergency fix required. Thanks Joe!!
The service department is excellent which is a key reason for my decision to own a second INFINITI
Very good service. Very pleased with the Lyft ride that was arranged for me to home. Also, the car was brought back home after service.
Quick and incredible service. They are flexible of times of appointments. I wouldn’t go anywhere else with my INFINITI.
Very pleased with the dealershp ever since I purchased my vehicle there .As always prompt, courteous at a fair price. . No hard sales tactics.
I was very happy . The best experience dealing with dealers
Just had my 60,000 mile service done on my q50. As always, Allie in the service department was extremely helpful with the process. My car drives beautifully now. Also, their availability of loaners allows for very convenient maintenance.
First time visit to the dealership. I'm certainly impressed by the interaction. Quick, efficient and certainly didn't get advice for things that doesn't need to be done.
Service was fast as usual. Once again Alice kept me informed through the entire process and she managed to sneak me into a loaner car which made the last 2 days much easier.
Outstanding all around service as usual
Amazing service @INFINITI of Denville. You are always VIP no matter what! I want to thank the team for their professionalism and commitment to serve their customers with excellence. Ally, you ROCK!
Very good dealership. Sales, finance, everything and everyone was friendly, easy going, and professional. Definitely the best car purchasing experience I've had.
The INFINITI dealer in Denville was very response after I shared that my car was need in of being checked out and new battery. They took me right away and solved my issues. I was very pleased with the service.
Allie was very accommodating and took me in for a late appointment. The service was excellent as always and the price charged for the service was fair. Will be back at Salerno Duane when it is time for the next service.
Personal are always pleasant and efficient. They are willing to go the extra mile to see that the job is done correctly and the customer is always satisfied.
I had a very positive experience at Salerno Duane INFINITI of Denville. The process was seamless and fast. The staff are also knowledgeable and friendly. I would highly recommend using this dealership if you are looking for an INFINITI.
A pleasure to work with. Professional, courteous, and friendly. Great waiting area too. That's it!
I have tried another INFINITI dealerships but nothing compares to the quality customer service of Denville Service Dept. Quality Customer Service.
Made an appointment online for 12:30pm the following day. Called first thing the morning of the appointment and Josh said I could bring my car in as early as I wanted. I dropped my car by 9:30am and by 11am, I received a text stating that my car had been seen and what they found, a nail in my right rear tire. Service also performed my upcoming service, oil change and tire rotation (saving me a trip another day) and discovered that my car battery was in need of replacement (under warranty) by 12:45pm, I had my keys in hand ...
Great experience when having my vehicle serviced at Salerno Duane INFINITI. Ally was quick to help me, she was friendly and informative. Upfront about cost related to service. Work done in a timely manner with a car wash.
Since the repair I needed would take several hours, Allie offered me a loaner even though I hadn't pre-arranged one. She's fantastic!
I consistently do all my routine service here. Eveyone is very nice and listens to all issues.
Great timely service. Josue was professional and helpful. Status on the monitor was helpful to understand the progress of the service. Work was completed on time as promised.
Service is always easy to set up, the customer service people are great, and my car is returned in a timely manner with a complimentary wash.
Good work…thank you for recommending I purchase road hazard coverage for my run flat tires. Hit a pothole and blew out the tire. Called and Allie Hoffman recommended I not drive it. Had it towed to Salerno INFINITI and the tire was replaced - no charge to me.
Great they arranged a ride back home and also dropped the car off after service
The sales and service department are the best around. They really take your needs into consideration. You will not be disappointed!!
Completed as planned and service rep was kind and friendly. Quick 1hr service for oil change and tire rotation.
Best dealer!!! Easy to work with and explain all things smoothly thank you Mr Kasliner
Incredible service from start to finish. Walter and Allie are honest and professional making the service experience enjoyable.
salerno duane infinity provides a great sales and service customer experience. Professional, courteous, informative and knowledgeable
Thorough. Determined. Flexible. Accommodating. Personable. These are just a few adjectives to describe the service I received from this dealership! Anthony Perrone was my sales rep by chance but I’m a customer for life by choice. I had a very unique buying situation and he made sure that I not only left with the vehicle that I wanted but he made sure I left with it the same day I came in to do my paperwork being that I lived in an hour away. He utilized vital members of his team to ensure I got the best for my ...
Always accommodating and good service! Took a last minute appointment before the holidays which was greatly appreciated!
Pickup and delivery service worked flawlessly, the team was communicating very well. Allie was super helpful with planning the service and coordinating the process. Happy Holidays to y'all!
Solid service. Knowledgeable pros. Courteous and on time. Took time to explain work being done in manner I understand
Quick and thorough service.Very courteous representatives and technicians. But I would suggest that you guys make Breakfast available for customers who are coming from work Early in the morning, such as bagels, muffins, cream cheese, apples, butter, jelly, tea, etc. A real breakfast bar would make it a five 🌟 servie. Just saying.