Customer Testimonials
Honest and friendly staff. Good job
Very pleasant and highly efficient personnel waiting area a pleasure and car cleaning very nice feature
Excellent service! They are always attentive, leave my vehicle clean and well serviced! Thank you!
Great service department. Staff is always friendly and efficient, loaner cars always available and wait time reasonable.
We can’t thank Cris Paez of Salerno Duane Infinity enough for our latest purchase of our Infinity G37 Convertible! Cris was lightning fast with his call back when I left a message Sunday Evening so fast actually that he had this car ready for me to look at it Tuesday morning after they took it in on trade on Saturday! Chris worked hard at getting everything in order for out purchase and we drove out of their dealership 2 days after seeing the car. The entire experience was Top Notch at Salerno Duane and they have secured a future customer ...
Very clean waiting area and very professional staff. Great communication about services and services done in time promised
Did what promised, and done efficiently and faster than expected. Car always returned clean, and complete.
I had an Excellent experience getting my car serviced at Salerno Duane INFINITI. They are the best!!!
Over the last 30 years I 've never been disappointed with sales or service. Everyone is courteous and respectful of the customer. Thank you for making us welcome.
Great service! Repaired car's problem effectively and efficiently. Staff is friendly and easy to deal with! Went above and beyond to fix my car.
Joe in service is excellent. He represents the highest level of customer service. Totally efficient.
Nice and clean dealership. Everyone is very nice and helpful. Will definitely recommend to buy car or do ur service
Excellent service on every service visit to the service department. I’ve been a customer of Salerno Duane INFINITI since 2017. Always left with a peace of mind. Bought my second INFINITI from them recently and the process was seamless.
Excellent, service reps are always polite and courteous, service techs do a good job as well.
Service is great!! Turnaround was quick!The staff is friendly and knowledgeable! I loved my salesman !
Quick and accurate analysis of problem (failed wheel bearing), repaired quickly, solved problem. Joe of Service was very good to deal with.
Great service . Clean waiting area. Great staff.
1st impression the place is very nice and friendly. From the receptionist we greeted nicely. Chris Paez is the sales person who work with me and my husband through out the process. His very patient and answers all the questions and requests. He is very responsive. Definitely recomended if you want to buy car here. My experience from start to finish is a great one. Thank you.
great place to buy. very fair in the sale prices. I would buy again from them, no complaints.
Service was completed in a timely manner. Loaner was supplied as requested. Overall it was a pleasant experience.
Thank you so much for doing my car as always you guys are the best
Allie and Water are very honest and helpful. This is definitely a trustworthy service department.
Top notch high end feel and execution!
the appearance very very clean. the staff are very friendly and professional.
Friendly, helpful staff, quick and efficient service with pleasant area to wait plus a great coffee machine!! Answered the concerns I had about the shock absorbers in easy to understand way.
I cannot say enough about working with Kevin and Anthony. Not only did they go above and beyond to help me and my son find his first car but they were a pleasure to work with. They made us feel at home, just like family. Thank you for an amazing experience. I look forward to coming back soon to find my next car!
Service was fast, friendly and exceeded my expectations. Everyone was courteous and they also did a thorough check of my vehicle. They even did a great job cleaning my vehicle. I highly recommend them!
Beautiful dealership with a great staff. Ignacio was great!
The work performed on my vehicle was performed very fast and there was a very friendly team assisting me with all my needs. Highly recommended and will go again for future service.
The quality of workmanship is very good however I was promised the wait would be 1 hr. And it was over 3 hrs. For a oil change and tire rotation.
My QX4 air bag recall replacement and vehicle servicing were both completed and available at the scheduled pick up time. This is my first experience with the Salerno Duane INFINITI service department and appreciate having such a positive experience servicing my (aging) SUV. Many thanks again and will highly recommend your dealership to others.
Josh was an excellent provider of customer service. The text messaging is a great service offered, as what was needed was clearly stated. Thank you
This is by far the best dealership I’ve ever been to in my entire car shopping experience, you feel welcomed, not once did I feel pressured or like I was being taken advantage of. The staff was courteous and treated me with respect; they went out of their way to give me options beyond what I had in my sights based on what I was looking for. I felt like they were really listening to what I liked and disliked in the past with other vehicles and dealerships. Anthony Perrone was my guy, he let me test drive multiple ...
I serviced my car there for the past 2 years, always impressed by the services advisers and the whole staff, I always loved the show room.
Clean, Quick service. Advisors always friendly an honest vehicle overview
Terrific customer service; very friendly, professional. Work was performed quickly while I waited, in less time than quoted. Fair pricing. Would highly recommend Salerno Duane INFINITI.
I worked with Cris Paez and his team while recently purchasing a used vehicle. They were extremely professional and customer oriented. Definitely worthy of a five star review from start to finish!
Salerno Duane INFINITI has convenient appointments and precise with timing on having your vehicle ready.
Great sales, service and finance team.
After looking for a used car for several weeks for my daughter and not finding anything reliable and reasonable, I went to Salerno Duane INFINITI. I spoke with Anthony P and Kevin the sales manager and I was very happy and confident that the used 2013 G37x vehicle I was buying was extremely reliable and affordable. They even provided the vehicle with an extra dealer warranty at no cost to sweeten the deal as well. The finance manager Dave K, was easy to work with with NO “extra mandatory” fees that the other dealers wanted. All of the people there ...
Excellent customer service. Best experience I have had getting a vehicle. I really enjoyed the service given to me from Sarah, Bill, and Simon. Top notch group working for INFINITI.
I had an amazing experience. I will definitely tell others about this dealership. The process was very quick and the worker was very nice and understanding
Awesome dealership. Awesome service.!! 25 word minimum so I will add alot of adjectives. Great. Friendly. Accomodating. Safe. Fun. Worldly. Fair. We built this city on Rock & Roll. Thanks 🙂
Alice is fabulous! She is cheerful and helpful and made my visit much more enjoyable that usual visits to car dealerships (esp the INFINITI in summit!) It’s always a pleasure to come to you even though it’s a 40 min drive! Keep up the good work!
Outstanding experience. Bill was awesome and I love the vehicle.
Service department is always on point
Great service from all areas! Been going here for over 10 years and never had a bad experience. Very professional and always willing to give discounts
Great customer service. Everyone knowledgeable and they make sure you walk put the dealr happy and with having the best deal you can get. Shout out to William Backes and Simon for helping me get the beat deal and car Thank you.
Great service as always! Their staff is always friendly, the facility is clean and overall I have always has a great experience when getting my vehicle serviced.
sales and service team are great!
Allie was excellent and the service department is great to deal with very professionally checked out thoroughly the the car and what needed to be done and returned the car in a timely matter.
You should go there, I had a great experience in the service department. Alice Hoffman was very nice and knowledgeable about the service department.
Easiest buying experience ever! Anthony P made getting my new car so easy. I would recommend this dealer and Anthony to everyone.
Very nice sales team, Anthony was excellent. Allie is the best service writer I have ever dealt with. One of the main reasons I go back to Salerno Duane INFINITI. Have dealt with this dealer for 21 years.
They are professional experts at what they do. All of my experiences at this shop have been satisfactory.
My experience with the service department is always great. Alice was great to work with during my last service appointment. I was out of there in minimal time. Thank you to whole service department.
Everything has handled quickly, thoroughly, and professionally. Josh was a pleasure to work with - he kept me updated at all time’s, and was great.
Service has always been professional, timely with the work being completed as promised. That's all I can ask
Allie was fantastic , service rep tried upselling me. Telling me we need services that I had taken care of a few weeks prior. If it wasn't for Allie, I would be hesitant coming back.
My report stated on the Suggested or Declined box, "Replace front wiper blades", It was never mentioned to me, for which I could not have declined. Joe was the only one working on July 3rd, perhaps he felt overwhelmed with so many customer and just forgot to offered to me.
Third time I lease a vehicle with Salerno Duane and I can’t be more pleased! The staff is great and the service even better. Thanks for my new QX80!
Absolutely awesome car buying experience! Thank you Bill for a great day!
Easy in and out. Allie was super helpful. Great space
Highly recommend checking out Salerno Duane INFINITI in Denville. Everybody was super professional and made sure everything was smooth and easy. Big thanks to Anthony Perrone for helping me get the car I wanted.
Excellent turn time and quality of work with good communication about any issues
I needed the car servicing to be completed in a set amount of time and this was accomplished. So everything turned out as I had hoped and requested!
Arrived at appointed time and received great service and pricing. Since I receive newsletters and discount coupons, I got an oil change and a multi-point inspection done by INFINITI techs for under $40...…try that at Jiffy Lube!
Excellent service and sales experiences
My guy Chris made every easy n simple for me
The customer service was exceptional. Our car service advisor Allie Hoffman was courteous, nice, and very professional. Thank you for servicing my vehicle.
Great easy buy! Bill Backes is awesome and great to work with. Highly recommend.
One of the best dealerships I've haven't dealt with very clean very courteous professional loaner cars are always nice and clean you always have availability for Loma cars
Been to many INFINITI dealerships in New Jersey over the last decade and this one is the best. They take great care of my 2007 M35 - riding strong at 210k miles as of now.
Always a top notch experience. Joe in service was excellent to work with.
Easy in and Easy out. Fast and courteous. The service advisor, Joe Lospinuso was very helpful with his advice. Service was right on. I wouldn't go anywhere else.
Bill Backes and Kevin Tonero are the Mick Jagger/Keith Richards of automobile sales. I have purchased numerous cars and this was the best experience by far. Salerno Duane and INFINITI for life!
Excellent experience. Bought the car from out of state. Salesman Cris Paez was very helpful. We had the car inspected by a third party mechanic prior to purchase, Cris took care of all transportation for us. Cris was in constant contact with us. Decided to purchase from Salerno after a horrible experience with another dealer. I was very weary because of the other experience. Cris and the team renewed my faith in sales people!
Great service department. Had my INFINITI serviced here and everyone is super friendly
Service agent Josh, kept me in the loop. Service was quick considering I wasn't able to set up an appointment ahead of time. Josh found me a loaner to use and was able to get the car back to me within a couple of days (would've been sooner but part was on back order). Josh greeted me when i pulled in and asked if he could help in any way.
Great place and great service . Very professional and knowledgeable sales representatives. Cris and his manager are very helpful and nice . Overall extremely satisfied experience. Thank you
Excellent service and efficiency. Will most certainly be our pick for service in the future. Thank you. For the courteous, friendly service and environment. Our choice for dealership service.
Josh was so friendly and helpful. He was the only service person that looked at me when I walked in. I appreciate the help he gave me on pricing also
Very helpful and accommodating. I had all my questions and concerns addressed promptly. I would definitely recommend to friends and family. Thanks for helping me get into my new INFINITI!
Everyone I met with treated me as a valuable customer. Staff was professional and friendly and explained details of my service clearly. Work was done in a timely manner. They even washed my car!
One of the best dealerships I have ever dealt with Knowledgeable, courteous, honest staff. My loaner was ready when I arrived and work done on schedule. The pricing is fair.
service was quick and efficient . excellent waiting area, with WIFI connection and drinks. Service adviser was very pleasant and helpful. I saw 2 electric bikes which could come in handy in the next gas shortage, Might think of a raffle to visiting customers.
1st time here for maintenance on my car and I was beyond pleased. I've really enjoyed driving my Q50, and enjoyed the loaner even more (2021 Q50)....it sounded, looked, and handled great....love the new & updated features including just the software on the entertainment center.
Very kind people to work with. Was able to answer all of my questions. Was even able to get my car done faster than expected. Also love how they wash it for you after.
all their employees have always been great with me and first picking out a car and now with picking out my second one white both i have ran into a couple problems.
