Customer Testimonials

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DealerRater Jul 31, 2021

I had an amazing experience. I will definitely tell others about this dealership. The process was very quick and the worker was very nice and understanding

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DealerRater Jul 30, 2021

Awesome dealership. Awesome service.!! 25 word minimum so I will add alot of adjectives. Great. Friendly. Accomodating. Safe. Fun. Worldly. Fair. We built this city on Rock & Roll. Thanks 🙂

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DealerRater Jul 29, 2021

Alice is fabulous! She is cheerful and helpful and made my visit much more enjoyable that usual visits to car dealerships (esp the INFINITI in summit!) It’s always a pleasure to come to you even though it’s a 40 min drive! Keep up the good work!

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Google Jul 29, 2021

Outstanding experience. Bill was awesome and I love the vehicle.

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Facebook Jul 26, 2021

Service department is always on point

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DealerRater Jul 23, 2021

Great service from all areas! Been going here for over 10 years and never had a bad experience. Very professional and always willing to give discounts

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DealerRater Jul 22, 2021

Everything is fine, I had to rate it four because the report said I refused a service, ( change of my windshield wiper), but I was never asked.

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DealerRater Jul 22, 2021

Great customer service. Everyone knowledgeable and they make sure you walk put the dealr happy and with having the best deal you can get. Shout out to William Backes and Simon for helping me get the beat deal and car Thank you.

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DealerRater Jul 22, 2021

Great service as always! Their staff is always friendly, the facility is clean and overall I have always has a great experience when getting my vehicle serviced.

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Facebook Jul 21, 2021

sales and service team are great!

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DealerRater Jul 18, 2021

Allie was excellent and the service department is great to deal with very professionally checked out thoroughly the the car and what needed to be done and returned the car in a timely matter.

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Facebook Jul 18, 2021

You should go there, I had a great experience in the service department. Alice Hoffman was very nice and knowledgeable about the service department.

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Google Jul 17, 2021

Easiest buying experience ever! Anthony P made getting my new car so easy. I would recommend this dealer and Anthony to everyone.

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Facebook Jul 17, 2021

Very nice sales team, Anthony was excellent. Allie is the best service writer I have ever dealt with. One of the main reasons I go back to Salerno Duane INFINITI. Have dealt with this dealer for 21 years.

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Google Jul 15, 2021

They are professional experts at what they do. All of my experiences at this shop have been satisfactory.

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Google Jul 14, 2021

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DealerRater Jul 14, 2021

My experience with the service department is always great. Alice was great to work with during my last service appointment. I was out of there in minimal time. Thank you to whole service department.

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DealerRater Jul 13, 2021

Everything has handled quickly, thoroughly, and professionally. Josh was a pleasure to work with - he kept me updated at all time’s, and was great.

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Google Jul 13, 2021

Service has always been professional, timely with the work being completed as promised. That's all I can ask

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DealerRater Jul 12, 2021

Allie was fantastic , service rep tried upselling me. Telling me we need services that I had taken care of a few weeks prior. If it wasn't for Allie, I would be hesitant coming back.

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Google Jul 9, 2021

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DealerRater Jul 7, 2021

My report stated on the Suggested or Declined box, "Replace front wiper blades", It was never mentioned to me, for which I could not have declined. Joe was the only one working on July 3rd, perhaps he felt overwhelmed with so many customer and just forgot to offered to me.

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Google Jul 4, 2021

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Google Jul 3, 2021

Third time I lease a vehicle with Salerno Duane and I can’t be more pleased! The staff is great and the service even better. Thanks for my new QX80!

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Google Jul 3, 2021

Absolutely awesome car buying experience! Thank you Bill for a great day!

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DealerRater Jul 2, 2021

Easy in and out. Allie was super helpful. Great space

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Google Jul 1, 2021

Highly recommend checking out Salerno Duane INFINITI in Denville. Everybody was super professional and made sure everything was smooth and easy. Big thanks to Anthony Perrone for helping me get the car I wanted.

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DealerRater Jun 30, 2021

Excellent turn time and quality of work with good communication about any issues

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DealerRater Jun 30, 2021

I needed the car servicing to be completed in a set amount of time and this was accomplished. So everything turned out as I had hoped and requested!

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DealerRater Jun 29, 2021

Arrived at appointed time and received great service and pricing. Since I receive newsletters and discount coupons, I got an oil change and a multi-point inspection done by INFINITI techs for under $40...…try that at Jiffy Lube!

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Facebook Jun 28, 2021

Excellent service and sales experiences

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Google Jun 26, 2021

My guy Chris made every easy n simple for me

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DealerRater Jun 22, 2021

The customer service was exceptional. Our car service advisor Allie Hoffman was courteous, nice, and very professional. Thank you for servicing my vehicle.

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Google Jun 22, 2021

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DealerRater Jun 11, 2021

One of the best dealerships I've haven't dealt with very clean very courteous professional loaner cars are always nice and clean you always have availability for Loma cars

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DealerRater Jun 10, 2021

Been to many INFINITI dealerships in New Jersey over the last decade and this one is the best. They take great care of my 2007 M35 - riding strong at 210k miles as of now.

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Facebook Jun 10, 2021

Always a top notch experience. Joe in service was excellent to work with.

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DealerRater Jun 9, 2021

Easy in and Easy out. Fast and courteous. The service advisor, Joe Lospinuso was very helpful with his advice. Service was right on. I wouldn't go anywhere else.

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DealerRater Jun 9, 2021

Bill Backes and Kevin Tonero are the Mick Jagger/Keith Richards of automobile sales. I have purchased numerous cars and this was the best experience by far. Salerno Duane and INFINITI for life!

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Google Jun 8, 2021

Excellent experience. Bought the car from out of state. Salesman Cris Paez was very helpful. We had the car inspected by a third party mechanic prior to purchase, Cris took care of all transportation for us. Cris was in constant contact with us. Decided to purchase from Salerno after a horrible experience with another dealer. I was very weary because of the other experience. Cris and the team renewed my faith in sales people!

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Google Jun 7, 2021

Great service department. Had my INFINITI serviced here and everyone is super friendly

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DealerRater Jun 7, 2021

Service agent Josh, kept me in the loop. Service was quick considering I wasn't able to set up an appointment ahead of time. Josh found me a loaner to use and was able to get the car back to me within a couple of days (would've been sooner but part was on back order). Josh greeted me when i pulled in and asked if he could help in any way.

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DealerRater Jun 7, 2021

Great place and great service . Very professional and knowledgeable sales representatives. Cris and his manager are very helpful and nice . Overall extremely satisfied experience. Thank you

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DealerRater Jun 5, 2021

Excellent service and efficiency. Will most certainly be our pick for service in the future. Thank you. For the courteous, friendly service and environment. Our choice for dealership service.

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DealerRater Jun 4, 2021

Josh was so friendly and helpful. He was the only service person that looked at me when I walked in. I appreciate the help he gave me on pricing also

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DealerRater Jun 4, 2021

Very helpful and accommodating. I had all my questions and concerns addressed promptly. I would definitely recommend to friends and family. Thanks for helping me get into my new INFINITI!

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DealerRater Jun 1, 2021

Everyone I met with treated me as a valuable customer. Staff was professional and friendly and explained details of my service clearly. Work was done in a timely manner. They even washed my car!

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DealerRater May 29, 2021

One of the best dealerships I have ever dealt with Knowledgeable, courteous, honest staff. My loaner was ready when I arrived and work done on schedule. The pricing is fair.

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DealerRater May 26, 2021

service was quick and efficient . excellent waiting area, with WIFI connection and drinks. Service adviser was very pleasant and helpful. I saw 2 electric bikes which could come in handy in the next gas shortage, Might think of a raffle to visiting customers.

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Google May 25, 2021

1st time here for maintenance on my car and I was beyond pleased. I've really enjoyed driving my Q50, and enjoyed the loaner even more (2021 Q50)....it sounded, looked, and handled great....love the new & updated features including just the software on the entertainment center.

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DealerRater May 20, 2021

Very kind people to work with. Was able to answer all of my questions. Was even able to get my car done faster than expected. Also love how they wash it for you after.

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Google May 19, 2021

all their employees have always been great with me and first picking out a car and now with picking out my second one white both i have ran into a couple problems.

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DealerRater May 18, 2021

I had another great experience with this dealership. Been bring my car here since I bought it in 2014 and I have never had any issues.

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Facebook May 18, 2021

Bill B was a pleasure to work with.

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Facebook May 14, 2021

I find the personnel very personal and professional.

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DealerRater May 13, 2021

Even though my issue was not resolved on the first visit, but I appreciate Joe followed up the very next day and made sure everything was taken care of.

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Google May 13, 2021

Our sales person Cris Paez was very professional and pleasant to work with

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DealerRater May 12, 2021

I came into the service dept, and my vehicle was not drivable. We were preparing to drive down to North Carolina next weekend for our son's college graduation. We were extremely upset because of our vehicle, and Allie Hoffman went over the top to help us. She gave us the best service, found the part we needed, and called me every day to update me. In the end, our vehicle was fixed, I was happy and we are off to North Carolina. Thank you so much Allie for saving our day!!

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DealerRater May 11, 2021

The service center was very thorough during my visit, and not only took care of key issues, but also did additional services. I was pleased with the result.

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Google May 9, 2021

If your in the market for a Infinity or used car, I recommend without reservation going first to Salerno Duane Infinity of Denville. Thanks to Chris Paez, I couldn't be more pleased with my purchase. The entire buying experience was stressless and hassle-free. No games were played. Chris showed me the up most respect thruout. A genuine nice guy.

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Google May 8, 2021

Great place awesome service have nothing but respect for these guys ask for Anthony

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Google May 7, 2021

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DealerRater May 7, 2021

The staff was extremely courteous and the quality of service was fast and efficient. It was a no-hassle experience, which made dealing with a flat easy.

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DealerRater May 6, 2021

Cris paez made everything simple for me. He was courteous and readily available. I couldn’t have had an easier time getting my new car

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Facebook May 2, 2021

The service and customer service are excellent

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Google May 1, 2021

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Google Apr 29, 2021

Exceptional customer service! Very professional! Highly recommended. They go above & beyond to make sure their customers are happy. Very pleasant experience.

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Google Apr 29, 2021

Very knowledgeable and supportive staff made purchasing a car a lot easier. It’s my second purchase at this dealership and I would highly recommend them for your next INFINITI!

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DealerRater Apr 28, 2021

Bill was great and easy to work with. Love my new car and would recommend this dealer and Bill as a sales person any time.

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Facebook Apr 27, 2021

Always very professional. Did a great job on my maintenance appointment.

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DealerRater Apr 27, 2021

The customer service was awesome! I picked out my car late in the afternoon on a sat. The staff stayed late in order to deliver my car the same day!

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DealerRater Apr 23, 2021

Service is great. Joe was excellent and was super friendly. I wish you had washed and cleaned inside of the car like my previous car dealerships.

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DealerRater Apr 23, 2021

Excellent service always! Very friendly and helpful when scheduling appointment. Loaner car is always available. Estimates are always provided and no surprises when time to pay invoice.

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DealerRater Apr 22, 2021

Great experience, staff was well informed, listened to us to understand what we weee looking for and did not try to oversell us anything. Highly recommend

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DealerRater Apr 21, 2021

Allie’s the best! Took great care of me and my vehicle as always! Can’t say enough good things! Highly recommend everyone at Salerno Duane INFINITI!

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Facebook Apr 17, 2021

The service is the best.. Allie is always a pleasure to see.

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DealerRater Apr 15, 2021

Allie is terrific! Took care of issues and did a mini assessment. I will follow up with recommendations. Always a pleasure at INFINITI of Denville.

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Google Apr 15, 2021

Cris Paez made our car shopping experience nice and easy! It was a pleasure to work with him and would definitely purchase another car through Salerno Duane INFINITI of Denville!! And their cappuccino is great!! 😁

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DealerRater Apr 13, 2021

Very clean shop with courteous staff. The service was satisfactory and done with reasonable waiting time. The price could be lowered a little, otherwise the service was amazing

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Google Apr 13, 2021

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DealerRater Apr 12, 2021

Friendly fast and easy I was greeted quickly. My service was quicker than expected. My car was washed and cleaned before it was returned to me. Joe was pleasant and informative. He went above and beyond what was expected.

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Google Apr 10, 2021

What a great experience Bill and Simon were AWESOME

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Google Apr 10, 2021

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DealerRater Apr 9, 2021

The service department made it very easy to get my daughters car up and running. I trust Joe with his advise. Always a pleasure to work with Joe!!

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DealerRater Apr 8, 2021

Couldn’t be happier with the service, and Simon and Joey were very helpful. Overall satisfied with everything. Thank you Anthony for getting me a loaner.

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DealerRater Apr 8, 2021

Josh was very helpful and kept me informed in a timely manner. Really appreciate the attention to my issues and turnaround time. Intermittent problems can be hard to find and your team took the time to find them.

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DealerRater Apr 6, 2021

People very nice, easy to work with and solved my car issues, I would highly recommend this dealership and service. Thank you I appreciate it

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DealerRater Mar 31, 2021

The staff of Salerno Duane of Denville exceeded my expectations. I strongly recommend this INFINITI dealership to people who are looking for an INFINITI car.

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Google Mar 31, 2021

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DealerRater Mar 26, 2021

Friendly, professional service which was well done. Kudos to the service team at Salerno INFINITI. Joe and Allie were especially helpful. We’ve always had great experiences at Salerno INFINITI

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Google Mar 24, 2021

Sales rep was prompt, professional , courteous and answered alll of my questions appropriately . I felt comfortable after talking with him for only 5 minutes , and trusted his expertise . He was very patient and explained all details of the sale process in a way that I could understand. I loved that we were able to test drive the vehicle without being escorted by a sales rep. This allows us to be more comfortable as we test drive the vehicle. . A pleasant experience , entire staff was kind , friendly and professional.

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DealerRater Mar 23, 2021

Service and sales are great. Got there Saturday and had a delicious cup of fresh grinded and brewed coffee, sat in the TV room and caught up on my emails. Got a text my car was ready in 30 min....not a bad morning.

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Google Mar 22, 2021

Fantastic experience as always. Knowledgeable and friendly people that make it a fun experience in getting a new car. I did the background and picking of the car online and on the phone with Bill Gusta which was really convenient and he was awesome throughout the experience. 2nd car from him and the experiences were consistently pleasant. Overall actual time in the dealership for delivery was an hour! Will return when it’s time to trade up.

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DealerRater Mar 20, 2021

Service department is great. They keep you updated on the progress of your car. They are friendly and responsive to your needs. I highly recommend this dealership.

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Google Mar 20, 2021

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DealerRater Mar 19, 2021

Very friendly staff, very calm atmosphere And pleasure to deal with, will answer any concerns and questions. Very polite and attentive. Thank you. Will come back again.

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Google Mar 19, 2021

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Google Mar 17, 2021

Nice, clean and respectful, won't take my car to another place.

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DealerRater Mar 13, 2021

Great place friendly service and helpful with getting the headlight fixed. They did it on the spot and helped out with some of the cost

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DealerRater Mar 13, 2021

Excellent service honest reliable and works with you on getting you the car of your dreams a perfect 10 from beginning to end A plus

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