Salerno Duane INFINITI Receives 2 Prestigious Automotive Awards
Salerno Duane INFINITI of Denville is dedicated to providing first-class customer service to luxury car & SUV shoppers in North New Jersey. That’s why we’re so proud to announce that we have won both the 2020 DealerRater Consumer Satisfaction Award and the 2019 INFINITI Award of Excellence!
We would like to thank the loyalty of our customers and the diligence of our staff for helping us earn these prestigious automotive accolades.
2020 DealerRater Consumer Satisfaction Award
For the second year in a row, our dealership has gotten the Consumer Satisfaction Award from the DealerRater website. That’s because we were in the 10% of franchise U.S. car dealers based on our PowerScore rating, which is calculated using a Bayesian algorithm that factors in our average DealerRater star rating & the total number of reviews written about us on the site during the past calendar year.
To receive the 2020 DealerRater Consumer Satisfaction Award, we had to meet the following requirements:
- Having a minimum of 25 reviews on DealerRater for the calendar year
- Having an average minimum star rating of 4.0 on DealerRater, with 5.0 as the highest possible rating
- Having at least 1 review on DealerRater per quarter during the calendar year
- Not being blacklisted within the calendar year
2019 INFINITI Award of Excellence
Our dealership is also a winner of the 2019 INFINITI Award of Excellence because we surpassed key performance metrics in the client service, vehicle sales & business management categories. Less than 1 in 5 INFINITI dealerships are given this accolade each year, making us one of the top places to receive the most ideal INFINITI Total Ownership Experience©.
All dealerships are measured on a multitude of criteria to become eligible for the INFINITI Award of Excellence including:
- Condition of the facility
- Employee training certification
- Sales effectiveness
- Overall customer satisfaction
What Our Customers Have to Say About Us
“We had a wonderful experience leasing our first car at Salerno Duane. Our sales associate Dave Waters was kind, informative and not pushy. He worked with our budget to help us find the perfect SUV for our growing family. The process was easy and quick. We’re so happy with our new vehicle and the exceptional service we got at Salerno Duane!”
“I had an amazing experience [getting] my new INFINITI. Chris was so helpful and very knowledgeable. I didn’t feel pressured and when I need some time to review things, Chris was completely understanding. When I finally made my decision, Chris was a big part of why I came back to this dealership. He made the process super easy and answered all questions that I had. I highly recommend him!”
“This was by far the best dealership we have ever worked with (and it’s been a lot over the years). Everyone was kind and courteous. We worked with Rich and Simon – they made this process quick and painless! I couldn’t be happier. I’d drive an INFINITI forever just so I don’t have to go to another dealership.”